This position is remote eligible. Pet Supplies Plus is looking for a Support Manager to join our eCommerce team. This role will be an individual contributor reporting to our eCommerce Operations Manager and will work closely with our Digital Product Development, Neighbor Services, Loyalty, Operations, Store, finance, and IT teams.Responsibilities/Qualifications:
This role will be responsible to provide second level support for eCommerce capabilities, develop and maintain support documentation and ensure that supporting teams are up to date on the latest capabilities and tools to assist neighbors and stores. In addition, the eCommerce Support Manager will become the subject matter expert for eCommerce Store Operations and participate in the testing and rollout of store enhancements.
Primary duties and responsibilities include:
PAWsome candidates will have:
Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 600 locations in 39 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.
Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit .
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.