Dutch speaking Service Desk Agent - Remote, Portugal

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Posted 5 days ago Worldwide Salary undisclosed
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Job Description

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.


About Lisbon:

Lisbon is a very attractive city for relocation, the city has a unique character and when comparing to other European Capitals (Paris, Berlin, London and more…) it has a very affordable standard of living! Lisbon really has something for everyone - Vibrant City life, beautiful beaches as well as amazing Green spaces! Portugal has won a lot of awards and has positioned itself as one of the best places for expats to live globally and we can see why!!


Responsibilities

  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in Dutch and in English languages
  • Escalating issues to the different departments accordingly


Requirements

  • Have excellent English and Dutch language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.