Dutch Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is a leading agency focused on connecting talented candidates with exceptional job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Service representative for our Online Learning & EdTech Department. This exciting role is ideal for individuals who are passionate about education technology and committed to providing outstanding customer support. In this position, you will assist Dutch-speaking customers with inquiries related to online learning platforms and EdTech products, offering solutions to ensure a smooth learning experience. Your fluency in Dutch will play a crucial role in fostering effective communication and building strong relationships with our clients. If you are enthusiastic about education and technology, and eager to make a difference, we want to hear from you!

Responsibilities

• Deliver excellent customer support through phone, email, and chat communications in Dutch.
• Assist customers with inquiries related to online learning tools and educational resources.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Guide users in navigating the online learning platform and troubleshooting any technical concerns.
• Keep accurate records of customer interactions and issues within the CRM system.
• Collaborate with team members to improve service quality and client satisfaction.
• Stay current with educational technology trends and product updates to assist clients effectively.

Requirements

• Fluency in Dutch (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service, particularly in the EdTech sector, is a plus.
• Excellent problem-solving abilities with a focus on enhancing the customer experience.
• Ability to work both independently and collaboratively within a team.
• Interest in online learning and technology-based educational products is advantageous.
• Proficient in digital tools and customer management software.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )