Job Summary
PatientPoint is seeking a strategic and process-driven Product Operations Manager to lead and accelerate our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, operational excellence, and data-informed decision-making across the company.
Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, and Platforms, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value.
What You’ll Do
- Lead impactful change management initiatives to foster adoption of product-led thinking across the organization.
- Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.
- Ensure cross-functional cohesion by aligning product teams and stakeholders with new operational methodologies.
- Design and scale efficient product development workflows, streamlining handoffs, ceremonies, and release cycles.
- Optimize coordination of product releases and go-to-market strategies across departments.
- Collaborate with Data teams to establish real-time visibility of product performance metrics.
- Create and manage dashboards tracking user engagement, adoption, retention, and business impact.
- Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs.
- Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations.
- Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes.
What We Need
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field required
- 5+ years of experience in Product Operations, Business Operations, Product Strategy, or Program Management within tech or SaaS environments.
- Proven track record in driving change management, operational improvement, and scalable process implementation.
- Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.
- Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.
- Strong collaboration skills, comfortable engaging cross-functional teams across product, go-to-market, and technical functions.
- Passion for continuous improvement, process optimization, and enhancing operational efficiencies.
- Proficiency with Atlassian tools (Jira, Confluence).
Desired Qualifications
- Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms.
- Familiarity with Agile and Lean methodologies.
- Ability to translate complex data into actionable insights and strategic recommendations.
- Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations.
- Experience managing product launch readiness programs or beta testing initiatives.
- SQL proficiency or strong interest and capability in learning data querying tools.
What You'll Need to Succeed
- You can see the big picture while implementing detailed solutions that scale.
- You remove blockers, enable execution, and keep projects moving forward.
- You believe decisions should be grounded in insights, not intuition.
- You thrive in cross-functional environments and build strong relationships.
- You translate complexity into clarity and align stakeholders with ease.
- You enjoy creating frameworks, processes, and systems that bring order to ambiguity.