If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.Our eGrocery solution was created with the grocer and the shopper in mind. Grocery is an incredibly complex industry, and our products are unlike any other: they are low value, perishable, heavy, and low-margin. Our automated solution is flexible enough to manage these complexities allowing us to ensure the correct picking method for the correct product!Excited about potentially joining this rocketship to help us bridge the gap between retail and technology? Looking to make an impact daily and help us disrupt a hundred year old industry? If so, continue reading!Please note that if you dont necessarily meet all of the requirement's that are listed in the job description below, we still encourage you to apply for the opening. We strongly believe that skills and competencies show up in lots of different ways and we are always looking for individuals who can bring new ideas and fresh perspectives to the table at Takeoff! The role:The Senior Manager / Director of Performance Operations will be responsible for the performance and growth of our key retail clients. Internally this person will work closely with our Directors of Account Management, Technical Account Teams, and the Product organization to help drive operational efficiency of the hardware and software solutions provided to our retail clients. Externally this person will become a key player with our retail clients working by their side to help them achieve their operational goals. We need a leader who uses data as their compass, is driven by results, and is process improvement oriented. This person will work with a wide variety of audiences from executives to MFC operators, and must be able to adjust their communication style frequently. This person will apply creative solutions to optimize our retail partners processes and operational execution, as well as create strategic roadmaps to continuously enhance the operational success of their MFCs.Please note that while we are open to US based remote, this person will be asked to travel to our client sites(MFC's) on a business need basis.This is exciting because you will have the chance to:Help drive and optimize the client's online grocery revenue through the Takeoff solutionDrive process improvementsEnsure site performance meets or exceeds expectations with a continued focus on speed & efficiencyManage client relationship and communication at a variety of levelsWork cross functionally with Product, Technology, Finance and Operations teams to continually improve performance and enable growthThe experience you will bring to the table:Bachelor's Degree Required, MS degree preferred4+ years in an operationally focused, client facing roleProven experience working with stakeholders at all levels with the ability to influence without conflictData Driven & Analytics mindset you love data, solving problems and going well beyond the obvious!Experience in an entrepreneurial setting with the ability to take initiative and work well cross-functionallyExperience shifting priorities on the fly and being OK to dive into the unknown and unchartered watersThe reasons you will love working at Takeoff(to name a few!):We're a successful, rapidly-growing startup with an entrepreneurial vibeWe're disrupting the eGrocery industry with our innovative business modelWe're passionate about what we do We get to be creative on a daily basisYou'll work with a smart, experienced leadership team that wants to do it right, and is open to new ideasWe believe in autonomy, and reward those who take initiative We offer competitive salaries and comprehensive health benefits We have fun!We are committed to building a highly diverse and inclusive culture and environmentCompetitive & comprehensive benefits package that we will offer:Top salary with yearly bonus incentives based on individual and company performanceEquityUnlimited PTO to ensure our team takes the necessary time off to recharge and be as productive as possible when they come back to work(this is very important to us)12 weeks of paid baby bonding leave for both parentsTuition Reimbursement A continued focus and emphasis on work / life balanceHealth, Dental and Vision plans401(K) plan with a 5% company match(kicks in day one!)Flexible spending/dependent care accountsLife Insurance, Short & Long Term DisabilityAnnual Fitness Reimbursement of $300Some of the ways we are addressing Covid-19:While Covid-19 has posed it's fair share of challenges, we have tackled these head on, while continuing to ensure that the health and safety of our employees and clients remain top priorities. We certainly believe that building a successful company starts with the people, and while the chance to meet and collaborate face to face in an office setting is vital to our growth and company culture, the health and safety of the Takeoff team is the most important right now. To that end, we are embracing a "work wherever" policy, however please note that this position will be supporting west coast clients so we will need this person to be based in CA(San Fran/San Jose ideally).Whether it be a Cultural Brunch & Learn, a Rocketberry Mini-Series showcasing some of our teams dynamic and hidden talents, or a weekly "coffee chat" to catch up with your fellow colleagues, we are finding creative ways to stay connected and engaged with each other during these challenging times.Lastly along with our robust and competitive benefits package that we offer(above), we are excited to roll out two new benefits; a "remote work allowance" as well as a "remote office setup reimbursement". These benefits will be effective immediately upon hire date geared towards ensuring that our employees are continuously set up for success while working remotely!Equal Opportunity EmployerOur culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers' unique walks of life.Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at . We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family.