Director of Warehouse Operations
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AI Summary
Mission Statement:
We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.
Job Summary
The Director of Warehouse Operations is responsible for the end-to-end performance, execution, and governance of all third-party logistics (3PL) partners, including warehousing, fulfillment, transportation support, and inventory management. This role ensures outsourced operations deliver against service, cost, quality, and compliance expectations while maintaining strong operational discipline and data integrity across the network.This leader serves as the primary owner of 3PL execution, acting as the bridge between physical warehouse operations, system data, financial accuracy, and customer service outcomes. Success in this role requires strong operational leadership, deep understanding of warehouse and inventory processes, and the ability to enforce standards with external partners.
Job Details
Key Responsibilities
3PL Performance & Vendor Management
Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations
Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity
Lead regular performance reviews, audits, and business reviews with 3PL leadership
Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short
Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity
Inventory Management & Control
Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities
Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards
Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss
Monitor inventory health, including aging, excess, damaged inventory, and disposition processes
Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness
Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms
Operational Execution & Standardization
Drive standardization of operating procedures, reporting, and workflows across all 3PL sites
Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes
Lead root-cause analysis for operational failures and service defects and ensure timely corrective action
Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams
Data, Systems & Reporting
Ensure accuracy and integrity of operational and inventory data provided by 3PL partners
Validate WMS and TMS outputs, reporting, and interfaces with internal systems
Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues
Reduce reliance on manual workarounds and inconsistent reporting practices across the network
Cross-Functional Collaboration
Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities
Translate operational realities into clear insights and recommendations for senior leadership
Ensure alignment between physical execution, system data, and customer-facing commitments
Continuous Improvement
Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline
Drive improvements in warehouse execution, inventory accuracy, and process compliance
Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners
Promote a culture of ownership, transparency, and continuous improvement
Key Performance Indicators
Operational KPIs
Order accuracy and on-time shipment performance
Cost per order / cost per unit shipped
Productivity and throughput metrics
Dock-to-stock and cycle time performance
Inventory & Compliance KPIs
Inventory accuracy and reconciliation performance
Cycle count compliance and variance resolution time
Shrink and loss rates
Inventory aging and disposition cycle time
Audit results and corrective action closure rate
Qualifications
Bachelor’s degree in Supply Chain, Operations, Business, or related field
8–12+ years of experience in distribution, logistics, or 3PL management
Proven experience managing outsourced warehousing or multi-site logistics networks
Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems
Demonstrated ability to hold external partners accountable to performance standards
Strong analytical, communication, and leadership skills
Willingness to travel regularly to 3PL sites
Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.
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