Director of Service Delivery (Remote)

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Posted 11 days ago United States Salary undisclosed
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Job Description

Brij Image and Information, Inc. ( (link removed) is currently seeking a Director of Service Delivery to join our team! Are you an experienced ERP professional with project and people management experience, and a passion for delivering quality results?

The successful Director of Service Delivery will effectively manage large- and small-scale ERP engagements in the areas of Finance and Human Capital Management. This role will also manage a help desk team that resolves Finance and Human Capital Management help desk tickets.

This is a great opportunity for an experienced ERP Project Management professional, seeking a career with growth potential, professional development opportunities, and the chance to work with a wide variety of clients across various industries.


The primary responsibilities of the Director of Service Delivery are to:

  • Work directly with clients and our internal team to ensure quality deliverables meet the applicable scope, schedule, and budget for each engagement

  • Develop comprehensive project plans to be shared with clients, as well as internal team members

  • Track project performance, specifically to analyze the successful completion of short- and long-term departmental goals (KPIs/OKRs)

  • Lead project status meetings, providing clients with a clear picture of engagement performance to plan

  • Manage a team to resolve help desk tickets in a timely and profitable manner.

  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis

  • Manage the Core ERP delivery team, with skillsets in the areas of Finance, Human Capital Management (HCM), and Payroll

  • Manage resource schedules and delegate project tasks based on team members individual strengths, skill sets, and experience

  • Use and continually develop leadership skills

  • Mentor, and provide learning and development support to delivery team


  • Excellent communication (written and verbal)

  • Strong leadership, interpersonal and presentation skills

  • Proven success contributing to a team environment

  • Demonstrated problem solving and critical thinking skills

  • Customer oriented


  • Bachelors degree in Finance, Business Administration, Information Systems, or related area

  • Minimum 3-5 years experience managing large- and small-scale ERP implementation and support projects

  • Successfully managed at least three (3) full cycle ERP implementations

  • Hands-on experience implementing and supporting JD Edwards Finance and Human Capital Management modules

  • Demonstrated ability to lead the documentation of client requirements and translate these requirements into a system solution, including effort estimations

  • Demonstrated experience leading in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, application designs, functional designs for integration and extensions

  • Experienced in analyzing data to draw business-relevant conclusions

  • Ability to analyze complex problems, derive options and solutions, and present in an understandable manner

  • Demonstrated ability to create high quality written documentation

  • Ability to travel (As needed, following CDC/COVID-19 safety guidelines)


  • Related Certification (i.e. CPA, PMP)

  • Experience in multiple ERP systems (i.e. JD Edwards and Oracle Cloud ERP)

  • Experienced with Oracle Cloud ERP (Finance, HCM, Supply Chain Management, etc.)

About Brij:

Brij Image and Information, Inc. is a leading Oracle ERP and Supply Chain solutions provider for mid-sized and large organizations. For over 35 years, we have provided best-in-class consulting, support, advisory, education and staffing across the United States.

We are committed to:

  • Partnering with business leaders to improve their processes and decision-making with digital solutions.

  • Delivering stress-free engagements because our team members are well-trained, use proven methodologies and genuinely enjoy helping our clients succeed.

  • Fostering a team-oriented work environment that promotes open communication, personal accountability, trust, and mutual respect, with equal opportunities for learning and professional development.

At brij, we are not just looking for employees who will perform well in the role. We are looking for team members that are an absolute fit for our culture. We need innovative thought leaders and avid learners who are committed to continuous improvement on our team, like you.

If you feel your experience and our culture are a fit, we encourage you to apply today !