Title : Director of Information Technology
Position Type: Full time
Requisition No: 22008
Category : Administration
Supervisor : Chief Technology Officer
Last Updated : September 2021
Job Purpose : Leads management of college IT assets and resources
Location: Remote, various locations throughout California
In this IT leadership role, you will lead IT Operations for Calbright College's remote/distributed workforce, physical offices, and student body. A key imperative for this role is to ensure that Calbright's rapidly growing team has the tools and support it needs to succeed. You and your team could be supporting 100+ Calbright employees and contractors and 1000+ students by the end of 2021, with these numbers growing in future years as the college enters its scaling phase. You will have opportunities to collaborate with Engineering, Partnerships, Operations, Finance, HR, and Success teams, among others, to build efficient and scalable solutions that have a positive impact on the entire College.
Under the direction of the Chief Technology Officer, t he Director of Information Technology leads a team that maintains and supports technology and solutions for students and staff, as well as the technology integrations that support these solutions. The Director oversees a team of technical contributors focused on areas including business applications, cybersecurity, and end-user support. The Director works closely with others on the technology team and stakeholders in departments to understand problems that need to be solved for both students and staff, and ensure that the team is positioned to deliver on needs that align with organizational priorities. The Information technology team is responsible for supporting both student-facing digital experiences and internal staff-facing tools used to support student success. The student experience consists of a sequence of steps required to complete a program, and a wide array of services and resources designed to support the student in accomplishing this. Today, this is done through websites for applicants and for students, marketing automations, integrations between our core technologies (including Salesforce CRM, Anthology ERP/SIS, Strut LMS) and select third-party tools (including Google Workspace / GSuite, Zoom, Calendly, Slack, Sophos, Kandji, Lightspeed.)
The Director coordinates efforts and collaborates closely with a number of other leaders and teams including the Information Systems and Early Product Development groups within the Technology Team, the Instruction Team, the Success Team, the Welcome Services Team, and various cross-functional project teams tasked with initiatives detailed i n Calbright's enabling legislation.
As a part of implementing new solutions, the Director of Information technology is responsible for ensuring that systems are configured such that Calbright can meet applicable reporting requirements (i.e., system, state, federal) with a minimal amount of manual effort. Effectively structuring and managing the streams of data flowing in, out, and between technology is a critical part of this role.
Technology leadership roles at Calbright are hands-on, so we expect the Director to be both a team leader and also a direct contributor. The Director should feel comfortable providing professional mentoring to direct reports, prioritizing projects appropriately, and managing day-to-day priorities and emergent issues in a fast-paced environment.
Essential Job Duties and Responsibilities
The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.
- Maintains college-wide policies and standards related to technology
- Manage a small team of technical professionals. Meet regularly, provide productive feedback, and support the growth and development of each team member
- Set high expectations of team members and offer support as needed towards meeting those expectations
- Manage the setup, distribution, and life cycle of equipment for the student lending library (including laptops and mobile hotspots) and staff standard equipment
- Oversee the security and privacy of student data within and across technology
- Collaborate with cross-functional teams from across the organization in order to enable and support focused initiatives
- Lead software development projects structured around an Agile development process
- Master Data Management to ensure accuracy and consistency of data assets across technology systems.
- Manages the SIS and ERP implementations directly, coordinating with the vendor and stakeholders to track progress, execute configuration, and launch software on schedule
- Work with our SIS/ERP vendor to streamline data pipelines and processes for meeting mandatory reporting requirements
- Create an increasingly connected and cohesive system composed of a number of distinct underlying technologies, via system integration and automations
- Performs other related duties as assigned that support the objective of the position
Knowledge, Skills, and Abilities
- Present solutions to management level with confidence and effectiveness
- Train, supervise, mentor, and evaluate personnel
- Oversee, review, and critique the work of others
- Ability to build and maintain software technology
- Ability to develop appropriate sets of automated tests to ensure the correct functioning of technology over time and through subsequent changes
- Foster a team-oriented, collaborative, and positive work environment
- Interpret, apply, and explain rules, regulations, policies, and procedures
- Operate a computer and related office equipment
- Establish and maintain cooperative and effective working relationships with others
- Analyze situations accurately; exercise sound judgment; work independently, and adopt an effective course of action
- Meet schedules and timelines
- Communicate effectively both orally and in writing
- Ability to manage projects end-to-end independently
- Ability to learn from experiences
- Assure compliance with applicable District policies, procedures, and governmental regulations
- Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty
- Two or more years of direct experience managing Microsoft Azure IaaS/SaaS
- Five or more years of work experience in IT roles
- Three or more years of management experience
- Demonstrated experience with managing to a security framework such as NIST or CIS
- Experience working with data systems
- Experience coding with business process improvement
- Experience building and maintaining data technology
- Professional experience in higher education
- Experience with ERP/SIS implementations, including planning, migration, and support
- Experience working with REST APIs and integrating with enterprise technology via RESTful APIs and/or flat-file integrations
- Experience with project management and collaboration tools such as Asana, Google Suite, and Slack
- Experience implementing software-based monitoring and testing tools
- Experience working with product managers, UX designers, and/or engineers
- Experience working in a startup-like environment
- Direct experience managing secure AWS environments
Working Conditions and Travel
- Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
- Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
- The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
- Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
- Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment..... click apply for full job details