Director of Client Services TA 619

 Published 9 days ago
    
 United States
    
 $150,000 - $150,000
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As our Director of Client services you will be responsible for growing our relationships with our top accounts and managing our incoming new business opportunities. As our first even Director in this role, you will help growth a department in a growing agency, leveraging our existing processes to execute your vision for this department. You will work collaboratively with the leadership of the agency and our project teams to exceed client expectations, creating memorable experiences for our clients

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What we are looking for in a candidate
  • You are a proven leader of account management teams at digital agencies
  • You have excellent collaboration, relationship-building, and communication skills
  • You are a professional dinner guest
  • You have a deep sense of empathy and a commitment to integrity
  • You have stellar written and verbal communication skills
  • You are smart and like to get shit done
  • You are not afraid to ask questions when you are not sure
  • You are extremely detail-oriented
  • You can multitask with the best of 'em, meeting deadlines across multiple accounts
  • You have 10+ years of experience working at a digital agency


What you'll do
  • Lead our Client Services team, made up of our account management team (existing clients) and our account executive team (new business)
  • Define the future of Client Services and execute your vision
  • Excite and inspire team to do their best work
  • Recruit, train, and mentor the team as we grow
  • Be an active member of the agency leadership team
  • Work cross-departmentally to integrate best client services practices into our delivery process
  • Own and participate in client quarterly business review process
  • Mitigate client issues promptly and efficiently
  • Act as point of escalation for clients
  • Maintain account prioritization
  • Report on progress to agency leadership
  • Own creation and execution of project brief during sales to delivery handoff process; ensure delivery team is set up for success
  • Identify and define upsell opportunities and campaigns Lead the team responding to new business Track, report, and mitigate client satisfaction


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$150,000 - $150,000 a year
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Work remotely full time or from our Boston HQ. Must be eligible to work in the US, and based in a timezone between PST and EST.

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