Director, IT Services & Delivery- Remote Based

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Posted 11 days ago United States Salary undisclosed
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Job Description

Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. (url removed).

The Director, IT Services & Delivery, reporting to VP, IT Services & Delivery, is responsible for the support for operational technology systems at our hotels. We are seeking a dynamic leader that can work with disparate internal and external teams to enable an environment of continued success. The ideal candidate will be focused on driving results and meeting key performance goals.

Highgate is an organization focused on growth. The director is required to have project management skills and organization to handle many short-term and long-term projects. Including:

Hotel Brand Compliance including PIP


New Construction

Infrastructure Deployment

Systems Upgrade\Updates\Replacement

Industry\Regional Compliance

Cloud Migration

Hardware Refresh

Payment Systems Migration

PBX Replacement\Migration

The ideal candidate will be able to utilize project management tools such as Smartsheet or Planner to set thresholds and milestones, to allocate resources, to manage change orders and to communicate progress to stakeholders.

The Director, IT Services & Delivery establishes, builds, and strengthens relationships with external hotel technology solution providers.Reviews Service Level Agreements (SLAs)

Reviews contracts

Manages outsourced projects

Reviews Security Alerts and reporting.

Established cadence to meet with partners to review KPIs and plan future projects and budgets.

Runs proposal process to evaluate potential technology solutions. Negotiated pricing and services.

Participate in Vendor\Product Advisory meetings and boards.

Be familiar with privacy and security compliance, including PCI and PII (i.e. CCPA, GDPR, NY S.H.E.I.L.D.) and stay up-to-date on emerging security regulations and contractual obligations. They will work to identify and reduce scope and risk exposure for Highgate Corporate and hotels. Working to remediate gaps identified at hotels, and to put in new plans to meet updated rules and to document current compliance posture.

Work with brands and owners to make sure that deployed technologies meet technical, design, performance, brand and company specifications.

Work with many teams, this leader must be able to build and grow professional relationships with teammates at the brand level, hotel, regional and corporate levels and with technical and non-technical partners. Collaborate with teams in Accounting, Treasury, Sales, Operations, Finance, Asset Management, Revenue Management, and others.

Work with the Highgate IT team to deploy new solutions. The Director, IT Services & Delivery will assure that hotels are prepared for new brand standards as launched. Ensure proper training, feedback, and follow up are completed at appropriate milestones. Listen to team's post-deployment to find areas of improvement, and lessons learned.

Seek opportunities to expand their skills and understanding of Hospitality Information Systems; to grow personally and professionally.

Other responsibilities as management requires.

Three or more years in a hospitality-centric technology leadership, project management or asset management role. Hospitality Management Company or Hotel Franchise Management experience is a plus.

Bachelor's Degree in business, hospitality or technology related discipline or equivalent experience required.

The Director will be expected to travel 25% up to 50% over the year, as needed, but in accordance with national and local health and safety regulations.

This position will need to have a diverse set of personal and organizational skills that are essential to the success of this role.Familiar with Technology Compliance Standards for large brands (Marriott, Hilton, Hyatt, IHG, Choice, Radisson, Wyndham, etc.

Knowledge of common hotel systems including PMS, POS, CRS, PBX, Wi-Fi, etc. is a must.

A comprehensive understanding of typical hotel networking and integration setups is required.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section (phone number removed) of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.