Director, Care Navigation (Product)

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Director of Care Navigation Product is responsible for driving the enterprise strategy, vision, and portfolio evolution of Marathon Health’s Care Navigation solutions, including the productization of existing services and incubation of new, scaled offerings to expand longitudinal care capabilities.  

Together with our team for Advanced Primary Care, you will lead the creation and orchestration of a closed loop, high-value care experience that lowers cost, improves outcomes, and reduces patient friction.  In this role, you will be responsible for the long-term vision, investment strategy, and organizational alignment of Care Navigation, overseeing end-to-end portfolio lifecycle management.  You will lead and influence a hybrid of cross-functional teams, including engineering, clinical, marketing, sales, operations, and customer support – and act as a senior strategic partner to executive leadership, ensuring that our solutions meet market demands and customer needs.

The Director will own the multi-year product roadmap and business outcomes and will play a critical leadership role shaping company direction.  They will partner directly with cross-functional teams with a focus on product strategy, product definition, product management, product launch, product refinement, and new product innovation.   The position will collaborate with the rest of the Product Team, including mentorship and direct or matrix management of Product Managers and Associate Product Managers.

This role will set vision and governance frameworks, ensuring consistent execution across product strategy, definition, launch, optimization, and innovation. The Director will translate enterprise priorities into scalable product systems, aligning stakeholders and securing buy-in at all levels.

This role will develop and deploy innovative ideas, leveraging advanced analytics, market intelligence, and emerging healthcare trends. They will combine user experience, business goals, and technology to define and deliver multi-channel strategies in support of our care delivery.  They will provide strategic leadership for a core subset of Marathon Health products/services in the Care Navigation space, with a focus on value-driven referrals, specialty care management, benefit ecosystem integration, and care coordination. The role will leverage organization capabilities to develop, launch, and manage new and existing products and services. You will lead a cross-functional, team-based approach to product development and management, leveraging multiple groups inside the organization.  We are a data-driven organization, with a desire to win, and an appetite to solve difficult problems. This role works in a fast-paced, evolving environment, requiring decisive leadership, executive communication, and organizational influence.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Define and own Marathon Health’s care navigation product portfolio strategy, including vision, roadmap, investment prioritization, and performance outcomes.
• Provide enterprise-level strategic leadership for all Marathon Health product areas specific to care navigation, working in partnership with primary care to reduce fragmentation in the care experience and meaningfully reduce the most expensive drivers of healthcare spend.
• Define and leverage advanced analytics and performance metrics to drive personalized, outcome-based multi-channel care delivery.
• Architect and oversee a seamless, scalable navigation experience across a hybrid ecosystem of internal clinical services and external partners. 
• Lead, collaborate and align cross-functionally to develop, evangelize, and drive adoption of innovative solutions to help grow the suite of services available. 
• Own portfolio governance, including prioritization frameworks, funding decisions, and trade-off management.
• Responsible for crafting and driving the strategic direction of Care Navigation products, and accountable for driving tactical initiatives through planning, business process management, program/project management, and change management.
• Define and maintain a multi-year strategic roadmap with clear business cases, measurable KPIs, and executive visibility.
• Define the blueprint of ‘what’, ‘when’, and ‘why’ for product features or operational requests.
• Develop a deep understanding of users, markets, and competitive landscape to inform strategic decisions and differentiation.
• Lead market research and validation to identify growth opportunities and new revenue streams.
• Develop processes needed to effectively develop, document, implement and operate a core set of products.
• Partner with market leaders and executives to drive product performance and results
• Drive initiatives cross-functionally with technology, marketing, sales, and operations

QUALIFICATIONS

Bachelor's degree and a minimum of 10 years of demonstrated commercial product management experience or equivalent combination of education and experience.

7+ years of leadership experience, including managing and developing product teams and driving cross-functional initiatives at scale.

Experience in a startup/fast-growing company with a history of bringing products from concept to market in a healthcare setting preferred.

Experience driving portfolio-level strategy and execution, including business case development, investment prioritization, lifecycle management, and performance measurement.   

Experience owning or influencing P&L, budgeting, and financial outcomes preferred. 

DESIRED ATTRIBUTES

• Excellent communication & presentation skills; with ability to influence executive audiences and stakeholders. 
• Proven ability to operate at both strategic and operational levels simultaneously. 
• Inspiring leader with a track record of building, scaling, and mentoring high-performing teams. 
• Demonstrated ability to define and drive enterprise OKRs and measurable outcomes. 
• Demonstration of maintaining high performance expectations and leading teams to achieve results in a fast-paced environment
• Strong problem resolution, decision making, and cross-functional leadership skills.

Pay Range: $145,000 - $200,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. 
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule