Digital Program Manager

Key Responsibilities:

Program Management & Communications

• Maintain a strategic roadmap for existing and upcoming CSC features, ensuring platform enhancements, future products, and the prioritization of additional groups and scope are well-documented, communicated effectively, and properly aligned.
• Oversee and coordinate CSC governance communications and activities, including the Steering Committee, Change Champion Network, Change Control Board, Operations Team engagement, Community Meetings, and the Design Partner Program.

Cross-Functional Collaboration

• Engage with new groups during the discovery phase to define scope, timeline, and project roadmap accordingly. Collaborate with leaders to drive SAFE implementations, managing ceremony calendars and release schedules effectively.
• Facilitate collaboration between teams to enhance communication about available CSC products and capabilities in partnership with the CSC OCM and Communications Team.

Platform Management & Improvement

• Manage the daily operations of the CSC program to ensure optimal performance, reliability, and rapid issue resolution.
• Oversee and prioritize the implementation of enhancements that improve user experience and platform functionality while aligning with business objectives.
• Coordinate communications regarding platform updates, monitor system performance, and swiftly address any issues to minimize disruptions.

Documentation & Learnings

• Maintain comprehensive documentation of operation model, platform operations, processes, and procedures.
• Coordinate training and knowledge sharing with internal project team by ensuring that all relevant information is well-organized and easily accessible.
• Proven leadership abilities to align teams on strategic goals, manage conflicts, and ensure business priorities are achieved.
• Ability to organize and maintain clear, accessible records of platform operations and updates.
• Strong attention to detail, ensuring high standards in platform operations and content quality.

Minimum Experience/Personal Skill Requirements:

Leadership and Organizational Skills

• • Extensive Program Management Expertise:
  • In-depth knowledge of project management methodologies, tools, and best practices.
  • Demonstrated success in managing complex projects from initiation to completion, ensuring on-time and on-budget delivery.
  • Technical Proficiency and Product Knowledge:
  • Ability to quickly grasp the technical aspects of the platform and communicate effectively with developers and technical teams.
  • Exceptional Communication and Collaboration Skills:
  • Excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
  • Proven experience in fostering a collaborative environment and maintaining strong relationships across various teams.
  • Analytical and Problem-Solving Abilities:
  • Strong analytical skills with the ability to evaluate data, identify trends, and implement data-driven decisions.
  • Proven track record of solving complex issues, implementing innovative solutions, and driving continuous platform improvement.

Additional Preferences:

• Understanding of Adobe products.
• Three years of relevant experience in an advertising or digital production agency environment with exposure to marketing or medical campaigns.
• Proven ability to embrace digital transformation, drive changes and leverage technology to solve business problems.
• Previous experience using one or more project management or resource planning software tools such as Wrike, Jira, Workfront, Trello, BaseCamp, etc.
• Demonstrated ability to achieve results by proactively engaging with people across functions and leading without authority.
• Proven ability to be accountable, adaptable, and learn quickly in a complex and dynamic environment.
• Demonstrated ability to leverage data to drive shifts in behavior.
• Agile or PMP certification.