Digital Customer Success Lead - Remote UK/London

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Posted 13 hours ago Worldwide £55k - 65k (British Pound)
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Job Description

Job; Digital Customer Success Lead - Remote UK/London

This company is on a mission to transform digital fundraising by building technology that empowers great causes. Their donations, event registration, and fundraising platform currently supports more than 4,000 charities to raise over £50 million pounds a year. Launched in 2012, they've come a long way - they've raised a Series A with social-impact focused investors, they've grown to 50 people, and they're looking to more than double that number by April 2022. It's still early, but they're on an incredible journey.

The role:

  • Reporting to their Head of Customer, you'll be critical in leading their Customer Success team, progressing key relationships with their charities and developing their team and function - and also help build and grow a company of smart and passionate people. And create a real impact.

How you'll contribute:

  • Lead, grow and develop their Customer Success team
  • Empower charities to connect their goals and challenges with solutions in their platform while increasing usage and adoption rates
  • Focusing on driving product adoption, leading a positive customer experience, and driving growth
  • Minimise churn through more outstanding advocacy and reference ability.
  • Communicate charities needs to their Product team and help shape their product roadmap

About you:

  • Experience in Customer Success, with a proven track record of supporting a fast-paced, high-growth team.
  • Experience managing and building a team
  • Experience hiring and managing a small team - or demonstrated ability through structured mentoring and coaching others.
  • Excellent interpersonal and influencing skills with a demonstrated ability to drive decisions through strong relationships, expertise and data.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
  • You have a customer-focused mindset, putting customer experience first in every action you take
  • You are a natural problem solver who is able to dissect an issue and develop a plan to address this
  • ??Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • You have track record of using data and reporting to guide decision making
  • You believe in a mission-driven, customer-centric company culture - and navigated a high-growth, autonomous environment.

Other Stuff;

  • £'s; fully DoE up to £65k + benefits (equity, flexible hours etc)
  • Location; permanently work from home / remote (although their ideal scenario would be 1 or 2 days in their London (Nr Tower Hill) office if it is possible)
  • Interested? Please send your (Word doc) CV,
  • Please only apply if you already have a UK NI number & the ability to work in the UK indefinitely & without sponsorship
  • Not for you but you know someone suitable? - Profile 29 can pay a referral fee,
  • Visit our website for lists of all current job opportunities,

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Profile 29 recruitment keywords; customer success lead manager charity NGO fund raising fundraising donation SaaS software technology start up start-up startup scale up scale-up client experience London UK home remote WFH