Stefanini Group is hiring!
Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you! Exciting opportunity awaits, let us help you get started. For interested applicants, click the apply button or you may reach out to for faster processing. Thank you. Open for W2 candidates only.
We are looking for a Level 3 Application Support Engineer (Remote to start) who will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by the company's IT Operations. Responsibilities: This role requires both proven experience with technology and outstanding personal communication and customer service skills. This individual performs advanced troubleshooting at the application level. Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix. The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues. You should be curious and eager to troubleshoot and resolve complex technical issues. The candidate will be expected to be able to manage, update, and provide tier 3 support for custom & 3rd Party applications built for Windows & Linux in a very fast paced environment. Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.This individual performs advanced troubleshooting at the application level.Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.
At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.Troubleshooting issues across multiple layers including application servers, databases, network/firewall, or end user;Generating reports using custom database queries for use by the business teams;Overseeing the rollout of a new version of an application in Stage and Production environments;Consolidating common requests or reports into scripts and queries which can be used by other support team members or end users;Monitoring server reports and application logs for trending issues that may be symptomatic of larger incidents;Communicating with Service Management, DBA, and dev teams to related to new processes and procedures;Composing and maintaining application knowledge bases for day-to-day use;Configuring servers to host new applications;Experience with MS SQL, IIS, PowerShell, Web Applications, Azure DevOps, Azure Services (Web Services, Functions, PowerAutomate, Logic Apps, Azure automation, Splunk, AppDynamics, PowerBiFamiliarity with .Net, Node,js or JavaWindows administration, Linux, Docker, Elastic Search, RabbitMQ, API's, SOAP UI, ServiceNow, Azure CLI, Terraform, and Bash, SDLC, AgileStrong troubleshooting skills (Web Applications), ability to read / understand exception logs, Change Management, ITIL, Ci/CD PipelinesCreating IP addresses, firewall rules, OpenAM, SNOW configuration items and related tasks;Monitoring, maintaining, and testing system availability for business continuity; and,Providing operational support which includes quality control, access provisioning, patching assistance, deployment assistance, and application support. ITIL Foundation certified a plusLooking for someone that has both a Microsoft and Linux background. The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort. We need someone who has basic experience:Looking for someone that has both a Microsoft and Linux background. The Linux portion is to support a handful of apps that run primarily on Ubuntu but it will only be 25% of the total support effort.Navigating the file system via command lineInterpreting shell scripting (e.g. BASH)Working with config management platforms (Puppet, Chef as plus)Support applications running on nginx, apache, tomcatAbility to develop and support automation tools, scripts and SQL reportsExtensive knowledge of PowerShell scriptingExperience supporting application in an Azure IaaS environment. Azure PaaS experience a plus.Working knowledge of Team Foundation Server or VSTS Release Management ServiceAbility to develop and support automation tools, scripts and SQL reportsAbility to triage and troubleshoot ETL processesSome background with networking, virtual machine platforms (VMWare, ESX), storage and system administration a plusFamiliarity with OCR technologies will be a plusEducation Required: Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.
Who we are? The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
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