DevOps Engineer L2

 Published 18 days ago
 not specified
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See yourself at Twilio

Join the team as our next Systems Automation Engineer on Twilio’s Core Platform team.


Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help build an scalable platform that allows our Network team to manage and operate our Network Infrastructure. You’ll work with a passionate, versatile, and collaborative team, tackling tough problems as we continue to expand our infrastructure. Additionally, you’ll have the opportunity to implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted engagement platform.


As a member of our Network Infrastructure Platform team, you will be directly responsible for helping build our network platform services and APIs. You will have the opportunity to build and integrate high standard tools for managing our global network.



In this role, you’ll:

  • Work in a small, high-impact, multi-talented engineering team.
  • Collaborate with Product Managers, Architects and other Engineers to tackle complex problems in distributed computing and infrastructure management. 
  • Build and operate your team's services in a distributed production environment in the DevOps model. 
  • Ensure a high quality by applying gold standards and different kinds of performance testing.
  • Apply Agile methodologies to continuously deliver value to the customers.
  • Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
  • Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.
  • Positive attitude, and aptitude to learn and execute quickly in a small team. 
  • Become part of the on call rotation for the team.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



  • Proficiency with one or more programming languages: Python, Java and Go preferred.
  • Experience with different architectures and services running on public cloud infrastructure at scale (AWS preferred) using automation to support deployment, scaling, monitoring, and management.
  • ​​Deep familiarity with Linux (CentOS/RHEL or Ubuntu preferred), bash scripting, service configuration and management.
  • Experience in deployment tools and frameworks, with an understanding of continuous deployment processes (ex: Git, Buildkite, CircleCI, Github Actions).
  • Strong understanding of networking concepts and internet application fundamentals (TCP/IP, DNS, SSL, load balancing, etc)
  • Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through examples of clear communication and collaboration.
  • Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Network’s Platform blending operational excellence with development best practices.
  • Bachelor's degree required, or equivalent experience.
  • 1+ years of experience in a DevOps/Software Development environment. 
  • Minimum B2 in English.


  • Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals.
  • Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
  • Experience operating large scale systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment.




This role will be remote, and based in Colombia. 


What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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