Desktop & AV Support Engineer (Remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

A New York City nonprofit organization is currently seeking a new Desktop & AV Support Engineer for a promising Remote position with their growing staff. In this role, the Desktop & AV Support Engineer (Remote) will be responsible for troubleshooting, diagnosing, and resolving complex Mac/PC hardware and software issues with a primary focus on security of these devices.


The Desktop & AV Support Engineer (Remote) will:
  • Support client OS, application, mobile, virus, and hardware issues for users
  • Design, implement, and maintain Mac desktop group policy using JAMF
  • Design, implement, and maintain PC desktop group policy using BigFix
  • Work with vendors to design and maintain hardware and software standards
  • Develop automated workflows and technologies to efficiently manage Mac endpoints
  • Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information
  • Lead and assist with root cause analysis as it relates to Apple/PC computers and all peripheral devices
  • Interact with IT vendors and management to ensure solutions are being provided for all escalating tickets
  • Independently resolve complex, break/fix issues in person or via telephone
  • Be available as needed and provide "White Glove" technical support to onsite and remote C-Level Executives
  • Write, maintain and implement systems documentation for incident responses and recurring issues


  • 5+ years of experience working in depth with various versions of both Mac/MS operating system
  • 2+ years of experience troubleshooting, diagnosing, and resolving both complex Mac/MS hardware and software issues.
  • Experience with Macintosh/Microsoft desktop imaging and distribution platforms such as JAMF, BigFix, Casper Suite, ARD.
  • Strong knowledge of Mac endpoint patching platforms and procedures using JAMF Casper Suite preferred.
  • Strong knowledge of anti-virus platforms, how they work, and their capabilities.
  • Experience working with Mac Mobile Device Management platforms such as JAMF Casper Suite.
  • In-depth understanding of Mac based hardware, software, peripherals
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
Desired Skills:
  • Apple Certified System Administrator (ACSA) and Apple Certified Macintosh Technician (ACMT) certifications
  • Experience working with Shell Scripting
  • Hands-on desktop support experience in a large environment