First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!
This position is responsible for leading the management and execution of internal operations and customer readiness for a product portfolio. The Product Development Specialist is the primary liaison between First American Bank business units, associated vendors and the product and service delivery team.
DUTIES & RESPONSIBILITIES:
Responsible for acquiring knowledge of emerging trends in the industry, competitors or new offerings with our current systems and/or vendors.
Present innovative solutions to supported business units and management that support portfolio goals, corporate vision and/or program challenges.
Collaborate with a wide array of business and technology partners to continuously build and evolve the product vision and roadmap for the product line capabilities.
Drive the execution of prioritized projects in the roadmap by making strategic decisions regarding project plans, deliverables, and effective implementation strategies; provide expertise and guidance into initiatives which cross-impact the product.
Responsible for the success of bringing new products and services to our customers; manage the execution of product or services rollout and, depending on the scope or service impact of the project, may serve as project manager, business analyst, solution architect and/or QA analyst.
Lead the process of translating high level product concepts into tangible features and workflows.
Develop clear documents of the scope, business requirements, use cases, workflows, and other materials as needed to support product / enhancement rollouts.
Manage the organizational and customer readiness for the launch of new products or services; responsible for determining launch dates and the project go/no go decision by coordinating with operations, marketing, technology, impacted business units and vendor.
Ensure accurate and timely reporting of initiative status, issues, risks and required decisions.
Work as key escalation point of program issues, risks, and roadblocks, with ability to create and decide upon mitigation and action plans.
Facilitate cross-functional meetings and communications to ensure consistent product launch and ongoing support.
Coordination and communication between all stakeholders and assigned resources.
Demonstrate effective planning and teamwork /collaboration to develop and implement product and technology solutions to meet business needs and requirements.
Collaborate with legal, compliance and other business units to ensure all products are compliant.
Collaborate with application development teams to define clear product requirements.
Demonstrate managerial and leadership skills to successfully deliver and support product and technology solutions.
Design, develop and test processes and services for product portfolio.
Analyze and improve existing processes and products and associated documentation.
College degree in finance, marketing, business or a related discipline preferred
5+ years of banking experience with a major concentration in retail delivery or product management preferred.
Thorough understanding of the operational aspects of the various channels supported and their systems.
Strong organizational and time management skills with the ability to set priorities to achieve short and long time goals.
Must continually calibrate priorities with a relentless drive for results.
Proven abilities in data analysis and issue resolution.
Strong documentation and procedural skills required.
Must demonstrate the ability to work independently with minimal supervision and have critical thinking skills
Strong verbal and written communication skills, professional presentation, organizational skills and a proactive customer service approach are required.
The position requires the individual to clearly communicate with internal and external customers, with an ability to present in front of groups.
Must possess strong team collaboration skills.
Strong working knowledge of various computer applications, including but not limited to Word, PowerPoint, Excel, Project, and SharePoint
Software implementation experience preferred
Flexible work from home options available.
Travel to meetings, training and seminars as scheduled.
Monday through Friday 8am -5pm, may require some weekends, and evenings.
May also require some travel between Elk Grove and various branches.