Data Operations Manager

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Experience.com - We make every experience matter more . . .

Job Summary

We are looking for a seasoned Data Operations Manager to lead our global data operations, focusing on managing the enterprise's data assets with a strategic approach. The ideal candidate will not only oversee the collection, storage, and management of data, but also drive analytical activities in support of  various marketing initiatives. This role demands a leader skilled in directing data handling practices while ensuring compliance with our governance framework, with a specialized emphasis on Salesforce systems.

Job Responsibilities:

Leadership and Team Management:

• Lead and develop the data management team, setting high-performance standards and fostering continuous improvement.
• Delegate projects, manage team workload, and ensure data management tasks are delivered effectively and on schedule.

Operational Excellence:

• Manage the operations of the data management function, ensuring data across all systems is accurate, complete, and reliable.
• Champion the implementation of efficient data management processes, including automation and best practice methodologies.

Strategy Implementation:

• Work closely with senior management to devise strategic plans for deploying data management systems and services.
• Drive these strategies forward, monitoring key performance indicators and adjusting tactics as required.

Data Governance Participation:

• Engage in the creation and enhancement of data governance policies to support regulatory compliance and best practices adherence.
• Align data management strategies with the broader data governance framework to ensure cohesive enterprise-wide standards.

Insight Analysis and Persona Development:

• Analyze insights from platforms like G2 and Terminus to inform data-driven marketing strategies and persona development.
• Oversee the updating and maintenance of persona profiles within the CRM to aid in precise and effective sales and marketing campaigns.

Contact Lifecycle Oversight:

• Direct the strategy for refreshing and reactivating contact lists post-engagement, optimizing the sales pipeline's effectiveness.
• Ensure a process is in place for restarting contacts through campaigns and sales cadences after a period of dormancy.

Stakeholder Engagement:

• Serve as the liaison between the data management team and other departments, fulfilling data requirements and integrating data practices with organizational objectives.
• Communicate with stakeholders to present data management results, insights, and plans for continuous improvement.

Required Experience:

• Education: Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field.
• Managerial Experience: 10+ years of experience with at least 5 years in a management role with a minimum of 3 years leading data-focused teams, especially in environments utilizing CRM systems such as Salesforce.
• Operational Proficiency: A proven track record in managing data operations with significant improvements in data processes and systems.
• Governance Knowledge: Solid understanding of data governance principles and their practical application in a large enterprise.
• Communication Skills: Excellent leadership and communication abilities to effectively convey data management strategies to a diverse range of stakeholders.

About Us

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com