Data Operations Analyst

About the role...

We are seeking a skilled Data Operations Analyst to join our team and take on a pivotal role in coordinating and supporting our data integration and analytics tools, including Sigma, Tableau, DBT, Heap, and more. As a Data Operations Analyst, you will be responsible for ensuring the availability, performance, and reliability of these tools, as well as providing on-call support for any related issues. This role offers an exciting opportunity to work at the forefront of data-driven decision-making within our organization!

In this role you can expect to.. 

• Manage user access, permissions, and security settings for integration and data analytics platforms.
• Supervise and optimize the performance of these tools to ensure efficient data processing and reporting.
• Assist in the configuration and deployment of dashboards, reports, and data models.
• Collaborate with other teams to integrate BI tools with data sources and data transformation pipelines.
• Provide front-line, on-call support for Integration and data analytics tools, responding promptly to issues and incidents.
• Troubleshoot and resolve technical problems, escalating complex issues as necessary.
• Document and communicate solutions and best practices to end-users and partners.
• Assist in maintaining data governance standards and policies within integration and data analytics platforms.
• Ensure data quality and accuracy by supervising data sources and addressing issues as they arise.
• Collaborate with data engineers and analysts to improve data integrity and reliability.
• Conduct training sessions and workshops to educate end-users on BI tool features and functionality.
• Share expertise and best practices with colleagues to improve the organization's data capabilities.
• Generate regular reports and metrics related to application usage, performance, and incident resolution.
• Provide insights and recommendations for improvements based on data analysis.

You may be a good fit if you have...

• Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Data Analytics).
• Minimum of 2 years of experience as a Data Analyst, Data Operations Specialist, or similar role.
• Proficiency in some of the following data integration and analytics tools; Sigma, Tableau, DBT, Heap, Segment, Workato, and Snowflake.
• Solid understanding of data governance principles and data quality management.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills.
• Ability to work independently and cross-functionally in a team environment.
• Experience with scripting or programming languages (e.g., SQL, Python) is a plus.

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