Customer Support Technical Trainer (Remote Eligible)

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Posted 8 days ago United States Salary undisclosed
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Job Description

Customer Support Technical Trainer

Smartsheet

Bellevue, WA

Smartsheet is looking for an enthusiastic Technical Trainer who develops, delivers, and evaluates technical training curriculum and programs for our Customer Excellence Teams. You will coordinate materials to be used in program design exercises to enhance lectures. This role also develops and improves exams and quizzes used in all training courses. You will develop technical training programs and help others develop skills to make them better professionals and customer advocates.

Technical trainers must be extremely knowledgeable in their field of expertise and have solid technical aptitude. Additionally, you will explain complex subjects in a clear and interesting way.

The goal is to contribute to the development of people's technical/IT skills to meet organizational needs.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Support Training, Quality and Operations Leader located in our Bellevue office. However, this role is remote eligible!

You Will:

* Create technical training programs according to organizational requirements
* Produce training schedules and classroom agenda
* Determine course content according to goals
* Building ad-hoc training materials to ensure the learner has the tools to be successful
* Provide technical training to Smartsheet's technical customer-facing teams
* Attend product release training, testing new product functionality, and stay up-to-date on product enhancements and releases
* Create/provide technical training materials for new products, product releases, and feature updates.
* Complete training sessions, webinars, and workshops in groups/individually
* Arrange for and conduct on-site training when needed
* Keep and report data on completed courses, absences, and issues
* Evaluate results of training programs
* Determine overall effectiveness of programs and make improvements
* Assess training needs and certification requirements for several levels of technical resources.

You Have:

* Experience as a technical trainer
* Knowledge of modern training techniques and tools in technical subjects
* Experience designing technical course content
* Outstanding communication skills and comfortable speaking to crowds
* Degree in a relevant technical field
* Experience using Articulate 360 and/or Camtasia is a strong asset
* Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus!)

Perks & Benefits:

* 100% employer-paid medical, dental, and vision coverage for full-time employees
* Equity - Restricted Stock Units (RSUs) Equity with all offers
* Lucrative Employee Stock Purchase Program (15% discount)
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
* Monthly stipend to support your work and productivity
* 15 days PTO to start, plus Flexible Sick Leave
* Teleworking options from any registered location in the U.S. (role specific)
* Up to 24 weeks of Parental Leave
* Personal paid Volunteer Day to support our community
* Opportunities for professional growth and development including access to LinkedIn Learning online courses
* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!