Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!This position is remote, so our ideal candidate:
- Has experience working from home and can be anywhere in the US.
- Is a quick learner and self starter.
- Is a great problem solver with a friendly and positive attitude.
- Is able to apply deductive reasoning to new issues based on past instruction.
- Is proficient at multitasking.
- Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
- Has previous customer service experience and Shopify experience (but not required).
- Is comfortable with social media platforms including Facebook and Instagra
- Job responsibilities/role:
- Become intimately familiar with our product line, website and common customer concerns.
- Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
- Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
- Work one on one with customers to provide solutions to problems.
- Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
- Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
- A passion for providing outstanding customer service.
- Strong written communication skills.
- Company discounts
- Permanently remote position
- Medical, dental & vision insurance
- 401k with profit sharing