Customer Support Specialist - Remote/WFH

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Posted 12 days ago United States Salary undisclosed
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Job Description

Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!

This position is remote, so our ideal candidate:
  • Has experience working from home and can be anywhere in the US.
  • Is a quick learner and self starter.
  • Is a great problem solver with a friendly and positive attitude.
  • Is able to apply deductive reasoning to new issues based on past instruction.
  • Is proficient at multitasking.
  • Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
  • Has previous customer service experience and Shopify experience (but not required).
  • Is comfortable with social media platforms including Facebook and Instagra
  • Job responsibilities/role:
  • Become intimately familiar with our product line, website and common customer concerns.
  • Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
  • Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
  • Work one on one with customers to provide solutions to problems.
  • Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
  • Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
Requirements
  • A passion for providing outstanding customer service.
  • Strong written communication skills.
Benefits
  • Company discounts
  • Permanently remote position
  • Medical, dental & vision insurance
  • 401k with profit sharing