Customer Support Specialist (French)

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📅  Posted 14 days ago 📍 Tunisia
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Job Description

Emerging Travel Group (ETG) is looking to hire a Local Support Specialist, who will take calls and provide initial advice to our B2B partners in French language.

Job Responsibilities

Job Responsibilities

  • taking calls and providing initial advice to B2B partners in French language;
  • communication with partners about the on-going cases, providing regular updates on the progress;
  • helping other operation teams with the communication in French language;
  • handling info requests for B2B partners;
  • recording information in the CRM system about work done;
Benefits
  • remote work;
  • schedule 2/2 (09.00 - 21.00 local time)
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
Requirements
  • knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
  • knowledge of French language: at Advanced level: capability of speaking on the phone in French language and handling business correspondence;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • responsibility and carefulness
  • professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);