Customer Support Representative, Portuguese/Spanish
Customer Service Representative (SPA/PORTUGUESE)
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
What the role is about
As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.
Who is our client?
Our client is an E-Learning provider that offers an app for Spanish-speaking adults who need advanced English skills for their careers, using AI technologies and a personalized learning experience to make learning as effective as possible.
Responsibilities:
- Represent the client’s brand in the best possible way, towards our current and potential customers.
- Customer support via email and social media in Portuguese.
- Ticket solving
- Customer support diary
- Answering direct messages and comments on social media
- Apple and Play Store review answers.
- Constant learning about new product features and occasional testing of the app.
- Weekly meeting with the support lead
Required Skills and Qualifications:
- At least 1+ years of BPO experience preferably in customer service
- Outstanding verbal and written communication in business terms with external customers
- B2 English Proficiency
- C1 Portuguese Proficiency
- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Experience w/ consumer type apps and consumer-type shopping
- Quick thinker & able to adapt
- Courteous with customers
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