Customer Support Manager-Remote

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Posted 3 days ago United States Salary undisclosed
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Job Description

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the financial industry.

What you'll get to do...
  • Lead a team of technical minded individuals
  • Develop great working relationships with each support team member.
  • Build and develop reporting and additional data outputs to help drive team focus and metrics
  • Align and support the team using the company mission, vision and values as a guide
  • Ensure success of each team member by providing guidance, mentoring and training
  • Build a team of like-minded people with a strong focus on personal success and the success of our products
  • Set goals, build performance metrics and review these with your direct reports
  • Handle all escalations that come from within the business and externally from clients and partners
  • Establish strong relationships across the organization
  • Partner with TechOps Engineers to implement a process to gather current issues and update them regularly for the team.
  • Review tickets and chats to ensure the team is giving world class customer service.

You'll do it using your...
  • Ability to be a self-organizing leader
  • Minimum of 5 years of experience leading a team of highly motivated individuals
  • Previous experience working in an execution-driven SaaS organization
  • Demonstrated ability in leading a group of technical individuals
  • Organizational and time management skills
  • Ability to think through and solve deeply technical challenges
  • Excellent written and verbal communication skills
  • Willingness to always learn and improve yourself
  • Participating in a close-knit team environment

You'll fit in by...
  • Thinking like a detective
  • Not being afraid to make mistakes and learn from them
  • Communicating with honesty, candor, and respect
  • Being resourceful
  • Using common sense
  • Executing at the highest level

You'll love it because...
  • You will support products that are making a difference in the lives of others
  • You will collaborate with other brilliant minds
  • You will be rewarded and recognized for your high-caliber work

Videos to Watch:
People, Product, Purpose
MX Effect

MX is an equal opportunity employer. We value diversity and seek candidates with broad backgrounds and experiences. We particularly welcome applications from veterans and military spouses.