Join Infiterra and help power the future of subscription e-commerce.
Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward- thinking team.
As a Customer Support Engineer, you’ll be the go-to problem solver for our B2B customers. You’ll troubleshoot technical issues, clarify product behavior, and guide users through solutions—always with professionalism and clarity. You’ll collaborate with engineers, QA, and product teams to dig deep into issues and continuously improve the customer experience.
You're a naturally curious, proactive problem-solver who thrives on delivering top-notch customer experiences. You have a knack for diving into technical issues, troubleshooting with precision, and guiding users with clear, effective solutions. You enjoy getting to the root of problems, thinking critically, and resolving challenges efficiently. You don’t just fix problems — you dig in, figure out what’s really going on, and tackle it head-on. That sense of accomplishment when you crack a tough issue? That’s what fuels you in this role.
You’re confident communicating over email, chat, and support portals — always keeping it professional, but with a human touch. You collaborate closely with engineering, QA, and other teams to solve complex problems, share insights, and make the customer experience better every step of the way.
You support a global B2B customer base using our subscription e-commerce platform, helping them navigate a wide range of cloud products. You're comfortable working in shifts to keep support running smoothly across time zones, and you bring the same high standards to every interaction.
You know when to escalate, when to dig deeper, and how to document your work so others can learn from it. Whether it’s refining workflows or building out the knowledge base, you’re always looking for ways to level up the support experience.
If you’re all about solving problems, get a kick out of digging into the details, and enjoy working with a team that’s got your back — we’d love to hear from you!
Are you interested in learning more?
Keep reading 😉
Requirements
Bonus Points 😉
Sounds like you?
It's a win-win 🤝
Benefits
If you feel you're a great fit, please apply!
We'd love to hear from you!
All applications will be treated with confidentiality.
Please note that due to the large number of CVs received, only compatible candidates will be contacted for an interview.
As part of our dedication to the diversity of our workforce, Infiterra is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
Read our advice on how to answer the most common interview questions.