Aktiia was founded out of a passion to create the best solution for the diagnosis and management of hypertension.
At Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians a deeper understanding of the blood pressure pattern. Before Aktiia, it was not possible to do this at scale.
We are an early-stage, venture-backed start-up that has raised over $50M from top-tier investors in Europe and the United States. We have developed and brought to market the world’s first continuous blood pressure monitor. Our technology is based on 15 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device giving us commercial access to 43 countries worldwide.
The Aktiia team (45 employees) is bright and driven, with colleagues who are all focused on bringing to market an innovative and impactful solution.
To strengthen our team, we are looking for a:
We are seeking a highly motivated and experienced Customer Support Agent DE/EN to join our team.
Provide exceptional customer support in both German and English through various channels, including email, chat, and phone.
Assist customers with inquiries, troubleshooting, and problem resolution related to Aktiia products and services.
Effectively communicate technical information to customers in a clear and understandable manner.
Collaborate with cross-functional teams to relay customer feedback and contribute to the improvement of products and services.
Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
Contribute to the development of knowledge base articles to assist customers in finding answers independently.
Ensure the quality and consistency of customer support by adhering to established processes and guidelines.
Participate in ongoing training sessions to stay updated on product knowledge and support best practices.
Advocate for customers by providing valuable insights to the product and development teams, contributing to the enhancement of the overall customer experience.
Fluent in both German and English (spoken and written).
Excellent communication skills in both languages.
Prior experience in customer support or a related field.
Strong customer service orientation with a passion for helping others.
Basic understanding of health technology products and the ability to troubleshoot technical issues.
Comfortable using customer relationship management (CRM) tools.
Ability to collaborate effectively with cross-functional teams.
Positive attitude and a willingness to learn and adapt in a fast-paced environment.
Strong analytical and problem-solving abilities.
Ability to think on your feet and provide creative solutions to customer issues.
Excellent organizational skills and the ability to manage multiple tasks simultaneously.
Proven ability to prioritize and meet deadlines.
Ideal but not required
Are you passionate in solving problems with visionaries and innovative approaches? In this case you are ready to rock with Aktiia team. We look forward to receiving your application on the Workable platform.
Only fully documented applications (CV, motivation letter, diplomas) will be considered for the recruitment process. If you should not hear back from us within two weeks, your application has unfortunately not been successful for this role.