Customer Support Agent German/English - 6 months

Company overview 

Aktiia was founded out of a passion to create the best solution for the diagnosis and management of hypertension. 

At Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians a deeper understanding of the blood pressure pattern. Before Aktiia, it was not possible to do this at scale. 

We are an early-stage, venture-backed start-up that has raised over $50M from top-tier investors in Europe and the United States. We have developed and brought to market the world’s first continuous blood pressure monitor. Our technology is based on 15 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device giving us commercial access to 43 countries worldwide. 

The Aktiia team (45 employees) is bright and driven, with colleagues who are all focused on bringing to market an innovative and impactful solution. 

To strengthen our team, we are looking for a: 

Customer Support Agent German/English - for a 6-month contract

Job overview 

We are seeking a highly motivated and experienced Customer Support Agent DE/EN to join our team. 

Responsibilities 

• Multilingual Support: 

Provide exceptional customer support in both German and English through various channels, including email, chat, and phone. 

Assist customers with inquiries, troubleshooting, and problem resolution related to Aktiia products and services. 

• Communication: 

Effectively communicate technical information to customers in a clear and understandable manner. 

Collaborate with cross-functional teams to relay customer feedback and contribute to the improvement of products and services. 

• Documentation: 

Maintain accurate records of customer interactions, issues, and resolutions in our CRM system. 

Contribute to the development of knowledge base articles to assist customers in finding answers independently. 

• Quality Assurance: 

Ensure the quality and consistency of customer support by adhering to established processes and guidelines. 

Participate in ongoing training sessions to stay updated on product knowledge and support best practices. 

• Customer Advocacy: 

Advocate for customers by providing valuable insights to the product and development teams, contributing to the enhancement of the overall customer experience. 

Qualifications 

• Language Proficiency: 

Fluent in both German and English (spoken and written). 

Excellent communication skills in both languages. 

• Customer Focus: 

Prior experience in customer support or a related field. 

Strong customer service orientation with a passion for helping others. 

• Technical Aptitude: 

Basic understanding of health technology products and the ability to troubleshoot technical issues. 

Comfortable using customer relationship management (CRM) tools. 

• Team Player: 

Ability to collaborate effectively with cross-functional teams. 

Positive attitude and a willingness to learn and adapt in a fast-paced environment. 

• Problem-Solving Skills: 

Strong analytical and problem-solving abilities. 

Ability to think on your feet and provide creative solutions to customer issues. 

• Time Management: 

Excellent organizational skills and the ability to manage multiple tasks simultaneously. 

Proven ability to prioritize and meet deadlines. 

Ideal but not required 

• • Startup/entrepreneurial experience. 
• • Experience operating in a regulated product category. 
• • Experience in cardiovascular monitoring or digital therapeutics. 
• • Understanding of the healthcare and consumer channels and/or physicians and other key decisions makers in the clinical channel. 

Employee location 

Slovakia 

Benefits 

• Competitive compensation package 
• Equity based on experience 
• Flexible work location 
• International travel (10% of time)
• Opportunities for professional growth and development 

Are you passionate in solving problems with visionaries and innovative approaches? In this case you are ready to rock with Aktiia team. We look forward to receiving your application on the Workable platform. 

Only fully documented applications (CV, motivation letter, diplomas) will be considered for the recruitment process. If you should not hear back from us within two weeks, your application has unfortunately not been successful for this role.