Customer Success Technical Onboarding Manager- REMOTE

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Posted 3 days ago United States Salary undisclosed
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Job Description

The Customer Success Technical Onboarding Manager plays an important role in Veeam's customer success and retention efforts, working directly with customers to execute Veeam's onboarding strategy during the critical early stages of their Veeam engagement and putting them on a path for long-term success. As a partner with Veeam's Customer Success Managers, this role is responsible for assessing each customer's unique requirements, providing product and installation guidance, and ensuring fast time to value from their Veeam investment. The ideal candidate will be naturally collaborative, articulate, extremely organized, have experience with Veeam products in a technical role, and motivated by maximizing customer success and outcomes.ResponsibilitiesWork with the customer through the onboarding phase, establishing a positive working relationship and ensuring a timely and successful installation.Serve as a knowledgeable and trusted advisor to the customer for Veeam products, resources, and training options as needed to drive use case execution.Assist with both technical and non-technical topics related to the customer installation and use caseAdvocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience.Collaborate internally with Customer Success, Sales and the broader cross functional groups to drive continuous improvement and a superior customer experience.Work with the Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey.Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.Work with customers and Veeam Employees from a remote office location.Traveling up to 20% of working time.QualificationsPacific Time Zone required-candidate must reside in Pacific Time ZoneBi-lingual proficiency is highly desiredFive or more years of related work experience or equivalent skillset is requiredExperience working in a customer-facing role in the high-tech industry; preferably in a training and/or sales capacityTechnical knowledgeable of Veeam products, capabilities, including hands-on experienceHas general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)Has technical acumen to understand and connect the customers business goals with our product abilitiesStrong organizational skills with the ability to effectively manage all activities, projects, requests, documentation, timelines etc.Confident in developing new processes to scale with Veeam's rapid growthOut of the box thinker comfortable communicating new ideas and proposals to improve efficiencies and the customer experienceExcellent communications skills (verbal and written).Effective presenter- both in person and over digital platformsDemonstrates patience, understanding and empathy to effectively manage conflict and concernsAbility to adapt to changes in roles and responsibilitiesSelf-starter with a passion for customer successExperience gathering and analyzing customer success metrics including current usage and key growth statistics is a plus.Experience developing and communicating new ideas and proposals for process improvements Strong business acumen with experience in leading projects in a methodical and goal-oriented mannerPassionate, Curious, Resourceful#LI-JG1Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.PDN-9555af2c-6a12-4107-a0fa-b9d55d6b1adc