Customer Success Manager (m/w/d) - remote within Germany

Your mission

• Independent management of a customer portfolio and support throughout customer projects.
• Onboarding of new customers and building trusting customer relationships.
• Competent handling of customer enquiries by phone, email and video call regarding our product.
• Close collaboration with colleagues in the Marketing/Sales team.
• Identification of optimisation potential through regular analysis of customer requirements and usage.
• Regular communication with customers to strengthen customer loyalty over the long term.
• Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support.

Your profile

• Completed commercial training, a completed degree or comparable qualifications.
• You are an excellent communicator with a strong feel for language.
• You have an excellent command of English (at least C1 level, with experience in a business context) in spoken and written form. Knowledge of German is welcome but not required.
• A strong familiarity with the UK market and its cultural context is an advantage.
• You are service-oriented, confident in presentations and have a self-assured, competent manner.
• You are a true team player and happy to roll up your sleeves.
• You want to make a difference and work in a goal- and results-oriented as well as responsible way.
• You have a high degree of initiative, resilience and flexibility.
• You are open-minded, empathetic and a quick learner.
• A confident handling of MS Office and CRM as well as ticketing systems rounds off your profile.

Why us?

• Exciting and responsible tasks in a fast-growing, young company with purpose.
• The opportunity for meaningful and future-oriented work – help us ensure that less food ends up in the bin.
• Very good development opportunities and a start-up feel within a dynamic, young team.
• Flexible working hours, home office and understanding for young parents.
• Responsibility for your own projects and the freedom to actively shape things.
• A family-like atmosphere with many great and motivated people who trust each other and want to achieve a lot together.
• Employee benefits such as an Urban Sports Club membership, bike leasing and a contribution to your company pension scheme.

General conditions:

• The position can be filled on a full-time or part-time basis, as we also want to give young parents an opportunity.
• Equal work, equal pay. We compensate all our Customer Success Managers with a fixed gross annual salary of €45,000 plus a variable component of up to €5,000 gross per year.
• Location: Remote within Germany or at WeWork Cologne.

About us

We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.