Alation continues to hire for roles at various locations with all interviewing and on-boarding done virtually due to COVID-19 crisis. Everyone new to the Alation team, along with our current workforce, will temporarily work from home until it is safe to return to our offices.Big Data isn't a problem. It's an opportunity. At Alation, we help people find, understand, and trust data, so they not only excel in their work - they drive value for their enterprise, team and role. In the words of one customer, "Alation makes me look like a rockstar."We help companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we're just getting started.With more than $82M in funding, and 200+ customers with household names, Alation is poised to capitalize on data as opportunity. Our exceptional Glassdoor ratings reflect a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?Join us!Alation is looking for a Customer Success Manager (CSM) to join our Central Region team that enjoys working directly with customers to drive engagement and adoption. They will own the engagement, retention, and growth of your customers. We're looking for someone excited to work with our enterprise customers to adopt and deeply leverage our product. The right candidate will have experience engaging with customers, building trusted relationships, developing engagement strategies. The CSM will own the relationship with multiple Alation customers, starting post-sale. The CSM will work collaboratively with the client to develop an engagement strategy and work proactively and independently to ensure all goals and milestones are achieved. The CSM will be responsible for understanding the voice of the customer and reverberating it throughout all of Alation. This is a remote role supporting the central region.What You'll Do:Develop strategic deployment plans for your portfolio of customersOwn the engagement and adoption strategy at all stages of the customer life-cycleProactively manage the day to day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business ReviewsOnboard new customers, community and support processesServe as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain pointsIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalPartner closely with sales to manage account strategy and ensure customer growth and retentionBe the voice of the customer as you partner with support, engineering, marketing, product, and sales to shape product development and deliver a best-in-class customer experienceWork with the field team to properly sell and position Professional Services OfferingsWhat You Need:5+ years experience in account management, Customer Success or SaaS salesCustomer success or account management experience in one of these markets: Big Data, Hadoop, databases, data analytics, business intelligence, application middleware, data management or distributed systemsExceptional written and verbal communication with experience presenting ideas and informationAbility to build relationships and trust with those around youProactive and positive. A team player who is willing to jump in to a fast-paced startup and work to improve processes around youHave the ability to go between collaborative, team-based work and independent, self-driven projectsPossess the desire to be a steward of information and knowledge. Have a consulting mindset and ability to understand client's business goalsAbility to travel (post Covid-19) up to 35% across the region to visit customersMust Have's:Sales experience growing accounts Ability to mitigate riskAbsolutely needs to have experience as a customer success manager, NOT just sales or account managerPossess a "customer satisfaction-focused" mindsetProven experience retaining and expanding into customer accounts#LI-EA1>We are an equal opportunity employer and value diversity at our company. We do not discriminate onthe basis of race, name, religion, color, national origin, gender identity, sexual orientation, age, marital status,veteran status, or disability status.More About AlationOur founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.Why Alation?- Market-Leading Data Catalog Provider- High-growth, collaborative environment with diverse and inclusive teams- Continuous learning, enrichment and development opportunities- Competitive pay and health offerings including commuter benefits- Flexible time off to relax and rechargeand much, much more!