Customer Success Manager

About the Team:

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.  

About the role:

We are looking for a motivated Customer Success Manager - DOT with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our state-level Department of Transportation customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. 

How you’ll make an impact: 

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop Healthy Customer Relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Create customer loyalty through proactive support and account management
• Advocate for commercial customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support.

Requirements

• Ability to travel 40% of the time.
• Ability to obtain Part 107 certificate.

Experience & Skills

• Knowledge and experience working within DOT regulations and reporting requirements
• Working knowledge in surveying (RTK/PPK) and construction progress monitoring
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. 
• Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software 
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $158,025*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.