Customer Success Manager (US- remote)
Octopus Deploy is one of Australia’s fastest-growing and most successful software companies. Today we help over 150,000 people worldwide to deliver working software to production.
If you have a commitment to excellence, a desire to delight customers, and want to be a member of a fast-growing team, you’ll love this position.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts. The CSM will drive renewals and account growth, collaborate with teams within the company to ensure on-time renewals.
Our team is one of the fastest growing in the company and this role could be your entry door to a successful career in sales.
This is a remote role, based anywhere in the USA.
A typical day might include:
You will be a great fit for this role if:
What’s in it for you:
We’d love to hear from you. Please send us your CV and a cover letter telling us about you and why you think you would be a good fit for this role.
About the company
We make Octopus Deploy, software that enables teams to deliver working software to production. We’ve become the “best in class” tool in our category by focusing on doing one thing and doing it very well. Founded in 2012, we now have over 25,000 happy customers around the world, and we employ 70+ wonderful people.
We’re a bootstrapped, profitable, growing business. We’re not VC-funded, and our goal is to build a company that will last forever, while enjoying the journey and doing work that we’re proud of. Our business model is all around understanding our customers, building great software, backing it up with great support and customer service, and making it incredibly easy to discover, learn and use.
Most of our team is based in Brisbane, Australia, where the company started, though we’ve spread to other parts of Australia, the US, and UK. Because our team is distributed, everyone works from home most of the week, so we’ve built a remote-first culture.
We’ve made our company handbook public, and it’s a great guide to how we think about just about everything – including career progression and compensation, our vision and what we care about, how our company is structured, feedback loops, training, remote work and more. Please take a read of our handbook, and reach out if you think there is a good fit.