Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
As the Customer Success Manager your primarily responsible for the onboarding of new carrier customers. You are tasked to drive our customer's digital journey whilst delivering excellent customer satisfaction and loyalty throughout their life cycle. Handling onboarding of new customers onto our core messaging platforms and other messaging ecosystems via a business discovery and engagement process. You will work with a portfolio of high value customers, getting to know their business goals and messaging objectives to uncover ways to grow their use of our products. You will be involved in the setup and demonstration of products, customer refresher training, growth opportunity identification and follow-up within a defined account portfolio.
The successful candidate will have proven experience in customer success or account management, ideally in a SaaS environment. You have a strong understanding of automated customer experience and have a passion for the digital transformation journey. You are technical literate and have experience with video demonstration, ideally in a similar customer centric, cloud software environment. You have a passion to build strong internal networks through influencing and trust, have excellent communication skills and the ability to manage multiple competing priorities simultaneously. You’re a creative and innovative in problem solving and providing solutions, with demonstrated ability to find growth opportunities within an account. While displaying the ability to work autonomously with a high level of self-motivation.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
If you are looking for the next opportunity in your career and want to work for a certified “Great Place to Work”, growing tech company, then Apply Now.