Customer Success Engineer (Remote)

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Posted 3 days ago United States Salary undisclosed
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Job Description

Who are we?

Kuali builds software solutions for higher education. We help our customers - colleges & universities - focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted.

Our culture

As a company, we are guided by our cultural values:
  • Iterate to evolve
  • Cultivate openness
  • Act with accountability
  • Assume the best
  • Practice humility
  • Deliver amazing experiences
  • Make mistakes
As team members at Kuali, we learn from and teach each other, we practice transparency and empathy, and we delight in delivering value to our customers.

Everyone should love their work.

Kuali has been voted a top place to work for 3 years in a row by the Salt Lake Tribune. We also made Forbes' list of America's Best Startup Employers for 2020. Not too shabby.

Job Description tl;dr:

We're looking for a proactive and detail-oriented Customer Success Engineer to consult and guide our customers on all technical aspects during implementation and throughout the customer lifecycle to ensure that they achieve success. From data migration to integration configuration, you'll be the primary technical resource for our customers.

Customer Success Engineers are expected to be fluent in the technology and tools used across all Kuali Product teams - Node.js/Java, Web Services (REST and SOAP), relational and NoSQL databases - and have a love for process improvements and automation.

Requirements

Your Responsibilities...
  • Advising and training customers on technical implementation/onboarding tasks
  • Designing and building implementations
  • Consulting and advising customers in regards to designing system integrations and API usage
  • Partnering with customers on migration of legacy data, both strategy and execution
  • Working hand-in-hand with Kuali Customer Success Managers during implementation
  • Assisting with diagnosis and resolution of technical issues reported by customers
  • Travel up to 20% for pre- and post-sale activities
About You...
  • You have experience implementing/supporting an enterprise-class system at an institution of higher education or similar institution.
  • You have experience developing integrations with enterprise systems.
  • You are a motivated self-starter with a determination to get results.
  • You live in a growth mindset with an enthusiasm for learning.
  • Your peers and previous colleagues would describe you as a great team player because of your strong interpersonal skills and ability to build relationships.
  • You can successfully convert customer-speak to engineer-speak without using a translation app.
  • You are proactive and sensitive to customer needs; some even suspect you may be a mind reader.
  • Your communication skills, both spoken and written, are renowned.
  • You understand and have experience with software development processes, web APIs, integrations, and databases (SQL and No-SQL).
  • You are proficient in tools and technology used by Kuali: Github, MongoDB, Javascript
  • You are flexible and can work independently, cross-functionally, and on multiple initiatives at the same time.
  • You're like a chameleon...able to adapt to evolving priorities in a fast-paced environment.
We'd be delighted if you bring experience with...
  • One or more of these technologies:, Asana, Zendesk, AWS (specifically Lambda, CloudWatch, DynamoDB, CodePipeline, and Elastic Beanstalk), Docker, New Relic
  • The Higher Education community
Benefits
  • Autonomy
  • 401k matching (up to 4% of your salary)
  • Full health premiums paid by company for you and dependents
  • Zero deductible medical insurance
  • Take the time off that you need (we don't track sick or vacation time)
  • Paid holidays
  • Annual tech hardware budget to buy whatever you want to do your job
  • Annual conference and training budget to learn what you want to learn
  • Catered lunches & fresh fruit if you are local
  • Remote-friendly environment