Customer Service Supervisor - Remote Opportunity

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timePosted 5 days ago location United States salarySalary undisclosed
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Job Description

Do you want to be a part of the Orkin Story? We have a GREAT story to tell and those chapters come from many men and women who had not previously considered the pest management industry.
At Orkin, our purpose is to help protect the world where we live, work and play.
Our Customer ServiceSupervisors help us deliver on this purpose by supporting our customers and field locations at our full service National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Customer Service Supervisors will work to implement and manage performance targets and goals by optimizing training and the callers in-call experience to enhance a best in class call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast pace environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The Opportunity:
The successful Customer Service Supervisor will possess the following abilities and will be responsible for:
Analyze teams scheduling inspection performance for bedbug and termite services, outbound termite renewal teams collection efforts and the retention teams offers to retain customers.
Develop performance improvement/action plans to address performance gaps or deficiencies.
Ensure each departments results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence and forestall rate.
Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
Collaborate with BPOs (business process outsourcing groups), Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume.
Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers.
Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
Support the continued growth of the Customer Service department through continuous process improvement initiatives
Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer:
A Competitive Compensation package with upward earnings potential
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match,employee stock purchase plan
Paid vacation, holidays, andsick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Inclusive training programs as the industry leader Why Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing and is a recession resistant line of business
Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Orkins National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy Are you ready to write your ORKIN CAREER STORY?

Requirements:
We require ability to pass a drug screen and background check.
Additional context:competitive earnings, career, management, military, leadership development, inbound sales, phone sales, cold calling, competitive earnings, customer service specialist, customer service representative, customer service, administrative, supervisorExperienceRequired2 - 4 years: Supervisory/management level experience with supervising employees in a call center environmentEducationRequiredHigh School/GED or betterPreferredBachelors or betterSkillsRequiredResults OrientedCommunicationProblem Solving AbilityCustomer ServiceLeadershipBehaviorsRequiredTeam Player: Works well as a member of a groupDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellLeader: Inspires teammates to follow themPreferredLoyal: Shows firm and constant support to a causeMotivationsPreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of tasksFinancial: Inspired to perform well by monetary reimbursementEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)