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Customer Service Specialist/V-Safe REMOTE ROLE

Posted a month ago United States Salary undisclosed
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Job Description

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** Customer Service

GDIT has an exciting opportunity for a Customer Service Specialist to support the V-safe Program. V-safe is a voluntary adverse event tracking system for individuals who receive the Covid-19 vaccine. The team will contact individuals and help them complete the VAERS adverse event reporting form.

For more information about the CDC V-safe program click here (http://)

This team covers the hours of 8 am - 8 pm EST Monday through Friday. Employees work a regular 8-hour shift with flexibility to adjust hours for team coverage or time off as needed. Some weekends may also be required as needed for surge coverage (estimated 1 weekend a month, as necessary).

The current openings are for full time (40 hours/week) employment with GDIT, estimated up to 12 months duration with possible extension.

**WE ARE LOOKING FOR CANDIDATES WHO ARE ABLE TO START APRIL 19, 2021.**

**_This position can work 100% from home anywhere across the US. Reliable internet and ability to work from a quiet environment is a must._**

**RESPONSIBILITIES**

+ Contact individuals using a structured script

+ Complete VAERS report forms over the phone with individuals

+ Follow-up on voicemail messages left and receive incoming call-backs

+ Document status of activities on the system received for accuracy and completeness

+ Accurately complete tracking information using system interface

+ Utilize computer technology to include web applications, Microsoft Outlook, Word & Excel

+ Complete tasks per designated deadlines

+ Available to work afternoon-night hours

**QUALIFICATIONS**

**Required:**

+ High School Diploma required

+ 2+ years of demonstrated customer service experience required

+ Experience using computer technology - Proficient in Microsoft Word & experience with Excel

+ Ability to work from a quiet environment with a strong internet connection is required

+ Availability to work any 8-hour shift from 8 am - 8pm EST Monday - Friday

**Preferred:**

+ Associates degree and/or college coursework

+ Call Center experience

+ Fluency in Spanish a plus, but is not required

+ Previous experience working from home

**ATTRIBUTES FOR SUCCESS**

+ Excellent communication and organizational skills

+ Strong multitasking abilities

+ Detailed oriented

+ Ability to work independently and as part of a team

+ Ability to adhere to deadlines

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.