Customer Service Specialist (Remote Work)

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Posted 5 days ago United States Salary undisclosed
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Job Description

At Orkin, our purpose is to help protect the world where we live, work, and play.OurCall Center Universal Agents are committed to this purpose.OurFull Time Universal Agentsare full time positions, with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!The Successful Full Time Universal Agents Will . . .Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:Be able to work from home effectivelyAnswer inbound customer service calls with an open, friendly greetingCommunicate with Service Technicians to meet customer requirementsProficiently navigate a Windows-based & Web based system to perform data entryUtilize strong listening skills and probing questions to identify the customer's concern and evaluate their needsUse strong communication skills to communicate/empathize with customersPerform outbound calls to customers regarding outstanding account balancesReceive payments from past due customersWork well within a teamIf you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!We Offer...Competitive hourly payGreat culture and sense of communityComprehensive benefits package including medical, dental, vision, maternity and life insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQuality comprehensive training programsWhy Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersAs the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISMThe Pest Management Industry is growing - and is a recession resistant line of businessOrkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you ready to take your CAREER to the next level?Requirements:We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.Keywords:customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)