Customer Service Specialist Remote

Customer Service Specialist Remote
Summary: CRG has recently launched a search for a bilingual customer service guru for a Leave of Absence Coordinator role at a large international client of ours in the Charlotte area! This person will be able to work REMOTE and will be responsible for managing calls and emails and obtaining, reviewing, and submitting documents from internal employees who need to take a leave of absence from work (maternity leave, disability leave, medical leave, etc.).

Opportunity: Contract-to-Hire
Location: Charlotte, NC (Airport area) REMOTE after 2-3 weeks of training in office
Pay: $19.00 - $20.00/hour
Schedule: Monday - Friday (8am-5pm)
Responsibilities:

• Manage calls regarding leave of absence in a timely manner.
• Research and resolve discrepancies between associates and leave request.
• Maintain leave of absence documentation, files, and data.
• Reviews medical certification to determine leave approval
• Coordination of Salaried Short-Term Disability with Corporate payroll
• Compiles employee data and submits information regarding any state leave.
• Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information.
• Works with Unit Managers, Human Resources, and Benefit Team keeping them informed of any employee s leave of absence.

• Bilingual (English/Spanish) required
• Previous Customer Service experience
• Strong typing skills with attention to detail
• Must be familiar with MS Office, Excel
• Ability to work in a fast-paced, dynamic environment