Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is a fast-growing e-commerce company that sells products and services to help deepen relationships with loved ones. Their culture is fast-paced, scrappy, and growth-minded. They love going above and beyond to serve and delight their customers.
Role Overview:
Our client is looking for an experienced Customer Service Manager to lead their customer service team. This role will manage all aspects of the customer experience, from initial outreach to issue resolution. You will lead a team of customer service representatives and oversee processes to ensure excellent service.
Responsibilities Include:
- Responding to customer inquiries and complaints
- Monitoring and analyzing customer feedback and satisfaction metrics
- Identifying opportunities to improve policies, procedures, and tools to enhance customer experience
- Collaborating with other departments to implement new initiatives to improve customer satisfaction
- Maintaining updated knowledge of our client's products, services, and best practices
- Competitive Salary in USD
- Flexible Working Hours
- Work from Anywhere
- 3+ years experience in customer service management role
- Outstanding written and verbal communication skills, and fluent in English are a MUST
- Available to work in the EST timezone
- Empathetic, patient, and dedicated to providing exceptional service
- Analytical thinker able to derive insights from data
- Strong leadership, organizational, and team management abilities
- Proficient with CRM platforms and help desk software
- Flexible and adaptable to a fast-paced, changing environment
- Passionate about delivering world-class customer experiences
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