Customer Service Senior Representative (Remote/EST)

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Posted 12 days ago United States Salary undisclosed
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Job Description

Job Description Customer Service Senior Representative Address: 100% remote, must work in Eastern time zone hoursHours: Availability needed for Weekends and Holidays Monday - Friday ; 8am- 5pm (EST), Monday - Friday with a rotating schedule for weekends. Rotate weekends, every other weekend, Saturday, and Sunday Pay: $17.88/hour paid every Friday Contract Length: 08/16/2021 to 12/31/2021 (special project only; could lead to other opportunities)Openings: 6 Duties: 100% Remote - Anywhere in the US - must work east coast hours - Candidates must have reliable high speed internet connection. Likely to extend beyond the 8/30/2021 date through end of year Clinical Administrators are responsible for managing the day-to-day functioning of the clinical department. They work closely with pharmacist staff to coordinate clinical interventions. Their duties include ensuring optimal client services, communicating with different departments, outreaching to prescribers offices, participating in periodic meetings, helping with assignment of interventions, measuring outcomes and reporting outcomes. Delivers specific delegated clinical tasks assigned by a supervisor. Receives requests by email, telephone, or in person regarding clinical interventions. Responds to inquiries from adjusters, different departments and/or others for information and assistance. Sorts progress notes and clinical documents to initiate interventions for pharmacy reviews. Manages interventions utilizing excel, Microsoft teams, myMatrixx portals and systems. Position typically requires excellent interpersonal skills, ability to understand and interpret client requests. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Skills: Excellent communication and computer skills Excel, Word, Outlook, Fax, ability to quickly learn new portals and systems Comfortable making phone calls and calling doctor offices Experience in managed care or Pharmacy Tech would be helpful Clinical Administrative Experience Must be able to pass a 7 year county background check and urine drug screen. Medical marijuana cards accepted. Education: High School Diploma or GED required