Our call center representatives are the heartbeat of loanDepot's sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. Candidates will be responsible for working in an auto dialer system where outbound calls will be made to people who have showed some sort of interest in a new home loan or refinancing their current mortgage. They may have gone on Lending Tree and looked at rates and provided their contact information. Loan Depot purchases this information and makes cold calls to them to set people up with Loan Officers. In this role, they will be responsible for verifying the persons information, gauging interest in one of Loan Depots programs, and ultimately working to transfer the call to a Licensed Loan Officer who will take them further in the process. If the caller is not interested, they disposition the call as to the result (ie., don't call back, call back at a different time, answering machine, wrong number, etc.) Calls typically take about 1-2 minutes and they will be taking about 300-400 calls per day.
inside sales, retail, server, bartender, collections, customer service, Mortgage, Sales, Telemarketing, sales leads, autodialer, loan origination, Outbound Calls, Call center, Customer service, Csr
Top Skills Details:
inside sales, retail, server, bartender, collections, customer service
Additional Skills & Qualifications:
MUST HAVE - Ability to handle high volume phone calls (don't need call center experience, but understanding of how a call center works is key...attendance, coming back from breaks, call time and down time being monitored, etc). - Excellent verbal communication phone skills - Basic computer skills and data entry - Previous call center/ sales experience preferred (Retail, Serving, Bar Tending, etc) - High School Diploma NICE TO HAVE - Call center experience - Mortgage experience - Financial services experience
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.