Customer Service Representative (SPANISH Bilingual)- REMOTE till covid

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Posted 10 days ago United States Salary undisclosed
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Job Description

Job Description

Duration:0-12 month(s)

Description/Comment:

Mandatory: Must speak/Write/Read Spanish to English
Local to San Antonio, Texas ONLY (No outline areas)
The Premium Assistance (PA) Call Center Agent- Bilingual/Spanish communicates with clients and assists with general program questions.
Responsibilities Include:
• Responds to incoming calls from clients
• Reviews and evaluates client information such as paystubs and/or other documentation to determine eligibility for monthly reimbursement
• Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients
• Multi-tasking ability to prioritize work and work under time constraints
• Experience in critical thinking, and problem solving
• Ability to work with multiple personnel under minimal supervision
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Completes daily goals
• Performs other duties as assigned

HOURS: Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7a to 6p CST.
Basic Qualifications
• Minimum 1 year of customer service and/or contact center experience
• Bilingual - Spanish and English
Preferred Qualifications
• 1-year experience with Microsoft Office
• Associates Degree (preferred)
• Excellent problem-solving skills
• Ability to manage workflows
• Strong interpersonal skills
Local to San Antonio, Texas ONLY (No outline areas)

Additional Job Details:1 - Customer Service Operations (P2 - Intermediate) | 2 - Microsoft 365 (P2 - Intermediate)