Customer Service Representative (Remote to Start)

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timePosted 5 days ago location United States salarySalary undisclosed
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Job Description

STARTS REMOTE but needs to be able to commute to Crystal Lake, IL when COVID is over

Hours:

Monday through Friday 8am to 5pm

Duties:

- Post-sales customer service support
- Helping troubleshoot issues post-sales with customers
- Take 40-60 inbound calls and emails/chats from customers
- Interact with customers through inbound calls, chats, and emails
- Use product knowledge to express maintenance procedures on products with customers
- Set up technicians for service calls
- Utilize CRM software (Zendesk)
- Data entry into Microsoft Excel
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Other duties as requested




About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.