Customer Service Representative - Remote till pandemic

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Posted 10 days ago United States Salary undisclosed
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Job Description

Job DescriptionRole Description: Team Member will take inbound contacts from unemployment applicants via phone or chat platform, answer general questions regarding the programs/processes and perform general unemployment claim management tasks. Team Member will ALWAYS be expected to take inbound calls.Qualifications: Minimum 1yr customer service experience preferably in a call center environment, basic computer skills, proficiency with MS Office, strong verbal and written communication, and HS Diploma or GEDAdditional Skills:• Technology Skillso Basic Computer Skills such as copying and pasting, navigating websites/applications;o Proficient in Microsoft Office such as basic knowledge of working in MS (IE: ppt, excel, word and Outlook), experience with MS Teams, a plus.• Communication Skillso Excellent verbal and written communication skills;o Ability to read and interpret documents related to unemployment claims;o Communicate effectively with claimants verbally and via online chat;o Use proper grammar and avoids slang in everyday language.• Reasoning Abilityo Ability to carry out detailed simple written and oral instructions;o Ability to solve problems involving a few concrete variables in standardized situations.• Other Skillso Time zones - applicants need to understand this role will be expected to work scheduled shift in project's time zoneo Ability to provide outstanding customer service on a consistent basis; take control of and resolve claimant issues utilizing active listening skills;o Adapt quickly to changing claimant expectations and needs.