Customer Service Representative-Remote Texas

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Posted 13 days ago United States Salary undisclosed
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Job Description

BSN SPORTS is hiring a Customer Service Rep (CSR) to join our team remotely, and serve on the front line in one of the most dynamic industries in the world: sports. As a part of the BSN Team, your work will have an impact on so many individuals from youth leagues and schools to corporate offices by increasing pride and community spirit.Primary Responsibilities: Duties include following the order process from start to finish, to include order entry, order follow up, and lead follow up. - Following an order from processing through invoicing - Responsible for all returns/replacements for assigned sales pro-s - Managing sales reports for orders processed - Responsible for opening, running and closing of customer web stores (MTS) - Responsible for communicating issues between sales and other departments - Responsible for keeping an open communication with vendors - Checking stock, tracking product and speaking directly with customers - Continuing education around knowledge of ProductsRequired Qualifications: High School Diploma/GED Minimum 1-2 years previous customer service experience Intermediate/Advanced proficiency in Microsoft Office applications including Excel, Word, and Outlook Strong outgoing personality with a passion for working with an outside sales professional Must have strong product knowledge with excellent communication and follow up skills Must be detail-oriented and possess strong multi-tasking abilities Preferred Qualifications: - SAP experience - Previous Team Sports experience - College DegreeBSN SPORTS prides itself in its value system of Heart, Integrity, Teamwork, and Resourcefulness. HEART: We will reach deeper and push further for every coach, every athletic director, every athlete, and every parent we encounter. INTEGRITY: In an atmosphere of honesty and transparency, we come through on the promises we make to one another as well as those we make to our customers. TEAMWORK: All of us - everyone who works for BSN SPORTS in any capacity - works closely together to help one another take full advantage of all opportunities. RESOURCEFULNESS: We will provide our customers with the best and most Game Changing Solutions at all times, no matter what it takes. Founded in 1972 as a factory-direct equipment company, today BSN SPORTS is the largest distributor of team sports apparel and equipment in the United States, with over 3,000 employees across 80 regional offices. At BSN SPORTS we believe that sports have the power to change lives. At the heart of what makes sports happen are the coaches, teachers and mentors who work with young and old alike to build meaningful lifelong experiences. That-s why our mission is simple. The more time we save coaches with everything they do off the field, the more time they can spend changing lives. And that-s the real final score.If you-re passionate about helping others, making a difference in your community (and love sports), we encourage you to learn more about what our great company has to offer. Headquartered in Farmers Branch, TX, the company leverages its- unparalleled scale, cutting-edge technology and relationships with the best brands in the world to service all aspects of the team sport equipment and apparel world.Diversity creates a healthier atmosphere: BSN Sports is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.