Customer Service Representative - Remote Opportunity!

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Posted 5 days ago United States Salary undisclosed
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Job Description

Job Description: Looking for a workplace that has competitive pay, excellent benefits, and takes an active interest in your professional development? We realize that our greatest assets are our best-in-class associates, which is why we are dedicated to offering limitless opportunities for growth and advancement.Power Equipment Direct, a subsidiary of Ferguson Enterprises, is currently seeking the right individuals to fill an immediate need for Customer Service Representatives. If you love helping people, this is a great opportunity to join a fun, exciting team and grow with an industry leader!This role offers a hybrid work structure, with a high level of remote flexibility. The ideal candidate will live local to the Bolingbrook, Naperville, or Greater Chicago area and can commute to the Bolingbrook, IL office with ease.In this role, you will:Provide first call resolution on inbound customer interactions and handle escalations to the best of your ability.Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.Respond to customer inquiries about order status, returns, product support, and delivery issues.Continually enhance your customer service skills and your product knowledge to increase the level of support you provide our customers.Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.Document customer interactions by logging and retaining correct and precise information in CRM.Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations, and procedures.Participate in associate meetings and communicates any concerns to management. Maintain quality score and other performance metrics communicated by management.Earn a competitive base salary, starting at $16, in addition to an annual bonus reward.RequirementsA successful associate will be goal oriented, self-motivated, and able to meet deadlines, build relationships and enjoy a team atmosphere.Be a goal oriented, self-motivated individual with an ambition to succeed.Have the desire and ability to learn quickly. Build relationships and enjoy working in a service minded, fast paced and congenial team atmosphere.Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy. Have worked in a fast-paced environment and demonstrated the ability to multi-task.Meet deadlines by maintaining exceptional time management and organizational skills.Efficiently utilize all tools and resources to perform work functions.Have prior customer service experience.Fluency in Spanish a plus.BenefitsPower Equipment Direct is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection and retirement savings. PED offers a competitive benefits package, which includes an annual bonus, medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal and holiday), employee assistance programs, associate discounts, community involvement opportunities and much more!About UsFounded in 2002, Power Equipment Direct is a rapidly growing e-commerce retailer. Our Internet Retailer Top 500 ranked specialty superstores (ranked the 229th largest in the US for 2019) allow customers to quickly find and buy the perfect power equipment, as well as heating and cooling products. Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational, and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to the growth - of their business, their people, and their support of the communities in which they do business.Power Equipment Direct is a wholly-owned subsidiary of Ferguson Enterprises, a multi-billion dollar wholesaler of construction-related products with over 29,000 associates and a distribution network spanning over 1,400 locations throughout the US, Puerto Rico, and the Caribbean.The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information