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Customer Service Representative - Remote - Must reside near Flint/East Lansing

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Posted 2 months ago United States Salary undisclosed
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Job Description

For 75 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **temp-to-hire** **Customer Service Representatives** for **remote positions** in the **Flint and East Lansing, Michigan** area, for a TOP Health Insurance Company. **You will be responsible for handling inbound and outbound calls in a call center environment.**


**Job Title:** Customer Service Representative


**Location:** remote - must reside within 60miles of Flint/East Lansing Area


+ you will be required to pickup equipment from a Maximus office on assigned dates.


**Start Date: January 6th and 25th 2022**


**Pay Rates:** $14-16/hr, rate increase if Bilingual Arabic/English or Spanish/English


**Training Shifts:** 8am-5pm M-F for 18 days - no time off allowed during training period


**Shift Hours by Department after training:** 8 hour shifts between 8:00 AM - 7:00 PM, M-F


**Summary:** Maximus has multiple openings for a high-volume call center positions. Michigan Enrollment Broker Services (MI EBS) currently takes a variety of calls related to the State of Michigan Department of Health and Human Services. There are 3 positions that account for majority of the call volume and a large call center that accepts calls from all across the state.


1. **Michigan ENROLLS:** Client Services Representatives provides education and enrollment services for those eligible for State and Federally funded health insurance programs such as Medicaid, Healthy Michigan Plan and MIChild. The call center staff provide education and outreach to beneficiaries on these programs so they can make an informed choice when picking appropriate Health Plan.


2. **Beneficiary Help Line:** This phone line accepts calls for anyone, past or present that has had eligibility with any State and Federally funded insurance program. Most calls are from people having problems getting their medications, billing issues, access to care concerns, assistance with applying or advising how to apply for health insurance, etc. Typically, Beneficiary Help Line calls are non-enrollment related.


3. **Michigan Healthcare Help Line/Phone Application Help Line:** The primary type of phone calls on this line is phone applications. These calls can take from 20 minutes to 45 minutes to complete and an eligibility decision is typically determined within a minute of submission. Application status calls are also received on this phone line.


**Job Requirements:**


+ Experience in data entry and call centers


+ Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner


+ Excellent organizational, interpersonal, written, and verbal communication skills


+ Ability to work well in a fast-paced work environment


+ Ability to multi-task using technology, including call handling and call


+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.


**At Kelly Services you will have access to world-class perks, including:**


+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees


+ Group insurance options*


+ Service bonus plan


+ Holiday pay plan


+ Weekly electronic pay options


+ Online training campus that provides more than 3,000 free courses to help improve and develop skills


+ Exclusive online employee community


+ Employee assistance program available at no cost


+ Corporate discounts


+ Offered and administered by a 3rd party


? **This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process.**


**Why Kelly** **®** **?**


You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** **®**


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.