Customer Service Representative Remote must be 2 hours from Wilmington NC

Apply for this position Please mention DailyRemote when applying
Posted 5 days ago United States Salary undisclosed
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Job Description

Customer Service Representative FT ($15.00/hr.) WORK FROM HOME LONG TERM. Must be (2) hrs from Wilmington NC.

***** To be considered for this position we require an application please go to our website at to fill out the application*******

Work remote from day 1 - Computer/telephone equipment provided

(Ask about our $50.00/month internet reimbursement)

DO YOU ENJOY WORKING FROM HOME?

We are seeking well-spoken, customer-focused, patient and compassionate people to join our team. The Customer Service Representative acts as the product resource liaison between our client and their current or potential customers. The Customer Service Representatives will help and assist customers over the phone to solve issues and handle complaints and inquiries related to the specific product that they are assigned to support. The goal of the Customer Service Representative is to efficiently and professionally resolve the call to ensure customer satisfaction.

Essential Duties:

Provide excellent customer support to customers with friendly, professional and welcoming attitude

Handle inbound calls in a timely manner and manage outbound calls as necessary

Research and verify information provided by customers utilizing on-line resources

Follow communication scripts provided while handling various technical topics and issues

Identify customers' needs, clarify information, research issues and provide solutions to customer inquiries

Provide customers with product and service information as needed

Continuously learn and train to maintain and expand your product knowledge and customer service skills

Update job and product knowledge by participating in ongoing educational opportunities

Job Requirements

Professional work ethic

Strong phone and verbal communication

Ability to multi-task, set priorities and manage your time effectively

Active listening with ability to resolve customer issues

Basic computer skills utilizing Microsoft Windows and browser-based applications

Minimum typing speed of 25wpm

Ability to identify and escalate priority issues

Manage and update customer data by entering and editing customer information

Quiet work space

High speed internet

Bi-lingual skills a plus but not required (Spanish or French)

We offer the following:

Paid training

Health Insurance

Dental Insurance

Life Insurance

Retirement plan

PTO days

Holidays

Room for advancement

Agent incentives

Education:

High School Diploma or equivalent (GED)

TO BE CONSIDERED FOR THIS POSITION PLEASE GO TO OUR WEBSITE AT (click on contact us then employment opportunities) TO FILL OUT THE APPLICATION

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Are you located (2) hours from Wilmington NC?

Education:

  • High school or equivalent (Preferred)

Work Location: Multiple Locations