Customer Service Representative **REMOTE--LOCAL TO LANSING**

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Posted 2 days ago United States Salary undisclosed
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Job Description

**Description:**A call center in Lansing is looking for customer service representatives. No call center experience required!Shift: Monday - Friday, must be available from 8am-7pm.Answer inbound calls providing education, enrollment, and helpline services. Process enrollment forms received. Document all calls received in systems. Report system issues, concerns, or discrepancies.1. Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.2. Educates beneficiaries on managed care or other programs.3. Verifies enrollment and case information in CRM. Maintains updated knowledge of plans and providers that are available to beneficiaries.4. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.5. Reviews enrollment forms for accuracy and completeness.6. Assists beneficiaries with attestations and/or exemption forms in compliance with requirements. Sends necessary letters to beneficiaries.7. Maintains updated knowledge of the project.8. Assists with on-the-job training for employees as necessary.9. Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, orCall Center Manager.10. Meets all standards established for the position as outlined in the attached performance criteria.11. Performs other duties as may be assigned by management.**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.