Customer Service Representative- Remote in Virginia

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Posted 12 days ago United States Salary undisclosed
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Job Description

Sentara Health Plan is currently hiring an
Customer Service Representative
For Optima Health!


This is a Full Time position with rotating shift hours and great benefits!
Position can work remotely in VA.

Job Requirements:
  • Education: High School Grad or Equivalent
  • Required: Customer Service - 2 years, Data Entry - Previous experience
  • Preferred: Healthcare or Call Center Customer Service


Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.

Education Level
High School Grad or Equivalent

Experience
Required: Customer Service - 2 years, Data Entry - Previous experience

Preferred: None, unless noted in the "Other" section below

License
None, unless noted in the "Other" section below

Skills
None, unless noted in the "Other" section below

Other
Pre-employment screening required.