Customer Service Representative *Remote - Davenport, IA & Cedar Rapids, IA & Iowa City, IA*

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Posted 8 days ago United States Salary undisclosed
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Job Description



Take an average of about 100 plus calls per day from insurance companies

Abiding by a script to receive and verify information with insurance reps

Will verify the vin number of vehicle, ID number, and Insurance Company they are speaking to

Will complete data entry for the vehicle damages

Will also conduct the same process from about 7 emails and faxes per day

Will be working on a computer going to various screens inputting data given by the insurance company to find the final total of the car

Customer service is the number one priority, all calls are business to business calls no selling or having to deal with angry customers

There is a conversion matrix that processes what the values would be and about 20% of calls do not give an instant value which is when they go to the Valuators

Additional Skills & Qualifications:


Needs working internet since they are working from home- WILL NEED WEBCAM TO COMPLETE VIRTUAL INTERVIEW

Candidates need good work history and cant have had more than 3 jobs in 2 years. If they do, the reasons must be valid and understandable

1 year of customer service experience (open to retail, call center, restaurant, etc.)

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.